Operations Scheduler

Lloyd Recruitment - East Grinstead; Tunbridge Wells; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free Parking

22 days annual leave

Progression opportunities

Job summary

Lloyd Recruitment Services is seeking a Scheduler in Tunbridge Wells to coordinate a team of field-based engineers across London and the South East. The role focuses on managing schedules, appointments and workloads while delivering excellent customer service to a portfolio of high-end clients.

The successful candidate will have scheduling/coordination experience, strong communication skills, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience with scheduling, coordination or administration.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Comfortable working in a fast-paced environment.
• Able to multitask and work under pressure.

Responsibilities

• Schedule and coordinate field-based engineers.
• Manage diaries, appointments and workloads.
• Plan and organise daily and monthly schedules.
• Monitor appointments and follow up on outstanding work.
• Liaise with clients and engineers to ensure smooth service delivery.
• Manage changing priorities and respond to urgent requirements.
• Provide a professional and high level of customer service.
• Handle client queries and complaints, working to find effective solutions.
• Keep the management team updated on any issues.
• Identify opportunities to improve scheduling and efficiency.

Skills

Scheduling

Coordination

Administration

Customer service

Communication

Multitasking

Proactive

Job description

Scheduler

Location: Tunbridge Wells

Salary: 32,000 (DOE)

Contract: Permanent, Full-time

Working Days: Monday to Friday

Lloyd Recruitment Services is pleased to be working with a growing business in Tunbridge Wells that is looking for an experienced Scheduler to join its team.

This is a varied and fast-paced role, coordinating a team of field-based engineers across London and the South East. You will be responsible for managing schedules, appointments and workloads, ensuring everything runs smoothly while providing an excellent level of customer service to a portfolio of high-end clients.

Key Responsibilities

• Schedule and coordinate field-based engineers
• Manage diaries, appointments and workloads
• Plan and organise daily and monthly schedules
• Monitor appointments and follow up on outstanding work
• Liaise with clients and engineers to ensure smooth service delivery
• Manage changing priorities and respond to urgent requirements
• Provide a professional and high level of customer service
• Handle client queries and complaints, working to find effective solutions
• Keep the management team updated on any issues
• Identify opportunities to improve scheduling and efficiency

About You

• Previous scheduling, coordination or administration experience
• Excellent communication and telephone skills
• Strong organisational skills and attention to detail
• Confident dealing with clients and field-based teams
• Able to multitask and work well under pressure
• Comfortable working in a fast-paced environment
• Proactive, flexible and able to use your own initiative
• Strong customer service skills

Benefits

• 32,000 salary
• 22 days' annual leave plus bank holidays
• Increased holiday with length of service
• Opportunity for progression
• Free Parking

If you have previous scheduling experience and are looking for a varied role with a growing business, we'd love to hear from you.

Extra Information:

• Refer a friend and earn up to 500 (see website for details).
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.