Scheduler (Part-Time)

MD Group; Exeter; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Pension

25 days holiday (pro-rata)

Length of service bonuses

Office-based role

Job summary

MD Group in Exeter is seeking a part-time Scheduler to join a busy team. You will plan and schedule operatives' repairs and maintenance, handle customer enquiries, and update our in-house systems with progress and outcomes.

The role requires strong organisational skills, calm communication under pressure, and experience in repairs and maintenance. You will conduct outbound calls, manage workloads to meet SLAs, and work from our rural office where driving is essential.

Qualifications

• Good planner with logical thinking.
• Experience in scheduling and customer service.
• Strong communication skills at all staff levels.
• Ability to update data accurately in systems.

Responsibilities

• Plan and schedule operatives' work commitments for repairs and maintenance.
• Provide customers with prompt, professional updates on service requests.
• Conduct outbound calls regarding progress and keep systems up to date.
• Ensure service delivery aligns with SLAs and KPIs.

Skills

Scheduling

Customer service

Planning

Data entry

Communication

Tools

In-house system(s)

Job description

Build a more rewarding career with The MD Group.

We’re a fast growing company and we’re always looking to welcome talented, resourceful people. Take a look at the roles we’re currently recruiting for and see if there’s something that matches your ambitions. If you can’t find exactly what you’re looking for, we’d still love to hear from you. You can use this link to share your current CV.

LOCATION: Exeter

CONTRACT TYPE: Part-time

Scheduler

MD Group - Exeter

Are you a good planner with logical thinking? Ever had any experience in the maintenance and repairs sector? We are looking for an enthusiastic, customer service driven Scheduler who can support our business and its values.

The Scheduler Role:

We have an opportunity for a part-time Scheduler to work within a busy team taking responsibility for the planning and scheduling of our operatives' work commitments, delivering repairs and maintenance including voids work to our customers. You will provide our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner. You will conduct outbound calls regarding service request progress. You will ensure that data and information is updated into the appropriate systems accurately and in a timely manner.

Ensuring delivery of the repairs service is met in line with our Service Level Agreement, you will ideally have experience in scheduling and customer service, demonstrating effective communications skills and be a strong communicator to all levels of staff. You should be able to demonstrate an understanding of planning effective work priorities, experience of working within agreed performance targets, ensuring that productivity and Key Performance Indicators are achieved.

This is an office based role. The successful candidate must be able to drive, as the office is in a rural area with no access to public transport.

• £Up to £17,996.16 per annum (depending on skills and experience)
• 24 hours per week - days can be discussed at interview
• 25 days holiday a year (pro-rata) plus bank holidays
• Length of service bonuses
• Pension
• IT Literate as you will be using our in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works
• Ability to work under pressure
• Highly organised with a good attention to detail
• Proactive and positive, 'can do' attitude
• Experience in a repairs & maintenance environment
• Experience with working with engineers diaries/scheduling day to day or reactive repairs.

About MD Group

We are a leading social housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities employer.

Job Types: Part-time, Permanent

Pay: Up to £17,996.16 per year

Expected hours: 24.0 per week

• United Kingdom (required)