Scheduler / Repairs Planner

Ganymede Solutions Ltd.; Knaphill; On-site; GBP 25,000 - 28,000; Full time

Job summary

Ganymede Solutions Ltd. in Surrey is seeking a Scheduler / Repairs Planner to join its busy property maintenance team. This fully office-based, permanent role focuses on organising works, booking appointments and keeping day-to-day maintenance activity running smoothly.

You’ll spend much of your day speaking with residents, operatives and internal teams, staying calm when priorities change and ensuring records and job details are kept up to date.

Qualifications

• Experience in social housing or property maintenance.
• Confident speaking to customers and residents.
• Excellent organisational and multitasking skills.
• Ability to handle a high volume of phone calls.
• Comfortable using computer systems and keeping records updated.

Responsibilities

• Booking repair and maintenance appointments.
• Scheduling operatives and coordinating daily workloads.
• Speaking with tenants and residents over the phone.
• Rearranging appointments when priorities change.
• Updating job information and keeping records accurate.
• Liaising with engineers, tradespeople and operational teams.
• Helping resolve scheduling clashes and missed appointments.
• Supporting urgent and reactive works.
• Keeping customers updated on appointment times and changes.
• General coordination and administration around live jobs.

Skills

Scheduling

Planning

Customer service

Phone communication

Organisation

Prioritisation

Office coordination

Tools

CRM systems

Job description

Scheduler / Repairs Planner

Location: Surrey
Salary: £25,000 to £28,000
Type: Permanent
Hours: Full-time, office based
Sector: Property Maintenance / Social Housing / Construction

I m working with an established property maintenance business looking to add a Scheduler / Repairs Planner to its operational team.

This is a busy office based position where you ll be responsible for organising works, booking appointments and helping keep day to day maintenance activity running smoothly.

You ll spend a lot of your time speaking with residents, operatives and internal teams, so this would suit somebody who is comfortable on the phone, organised and able to keep on top of a changing workload.

Previous experience within social housing, property maintenance, construction or a similar service led environment would be ideal, although the most important thing is that you are confident dealing with people and can stay organised when things get busy.

What you ll be doing

• Booking repair and maintenance appointments
• Scheduling operatives and coordinating daily workloads
• Speaking with tenants and residents over the phone
• Rearranging appointments when priorities change
• Updating job information and keeping records accurate
• Liaising with engineers, tradespeople and operational teams
• Helping resolve scheduling clashes and missed appointments
• Supporting urgent and reactive works
• Keeping customers updated on appointment times and changes
• General coordination and administration around live jobs

What we re looking for

You ll ideally have experience in one of the following areas:

• Social housing
• Property maintenance
• Repairs and maintenance
• Construction
• Facilities management
• Scheduling or planning
• Customer service within a busy operational environment
• Confident speaking to customers and residents
• Comfortable handling a high volume of phone calls
• Well organised
• Able to prioritise competing jobs
• Comfortable using computer systems and keeping records updated
• Calm when plans change at short notice
• A good team player
• Happy working full time from the office

Previous experience as a Scheduler, Planner, Repairs Planner, Works Coordinator, Maintenance Coordinator or similar would be useful

The opportunity

This would suit somebody looking for a stable, permanent role within a busy property maintenance environment.

You ll be joining an established operational team and will have the opportunity to build experience across scheduling, repairs coordination and customer service.

This is a fully office based position, so applicants must be comfortable commuting into Surrey on a full time basis.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation