Scheduler

MD Group; Bridgwater; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Length of service bonuses

Pension

IT systems training

Team environment

Descripción de la vacante

MD Group in Bridgwater is seeking a proactive Scheduler to plan and coordinate the work of our operatives, ensuring repairs and maintenance are scheduled efficiently. You will communicate with customers and keep deadlines, updating our in-house systems and dispatching tasks to engineers.

The role requires strong organisational skills, attention to detail and the ability to work under pressure in a busy environment.

Formación

• Experience in scheduling and customer service.
• Experience in repairs and maintenance environments.
• Experience with engineers' diaries/day-to-day scheduling.

Responsabilidades

• Plan and schedule operatives' work commitments.
• Provide customers with prompt, professional information.
• Update data in the in-house systems and allocate to tradespeople.
• Meet service level agreement targets.

Conocimientos

Scheduling experience

Customer service

Communication skills

Organisational skills

Herramientas

In-house systems

Diary management

Descripción del empleo

Build a more rewarding career with The MD Group.

We’re a fast growing company and we’re always looking to welcome talented, resourceful people. Take a look at the roles we’re currently recruiting for and see if there’s something that matches your ambitions. If you can’t find exactly what you’re looking for, we’d still love to hear from you.

Scheduler

LOCATION: Bridgwater

CONTRACT TYPE: Full-time

Scheduler

MD Group - Bridgwater

Are you a good planner with logical thinking? Ever had any experience in the maintenance and repairs sector? We are looking for an enthusiastic, customer service driven Scheduler who can support our business and its values.

The Scheduler Role:

We have an opportunity for a Scheduler to work within a busy team taking responsibility for the planning and scheduling of our operatives' work commitments, delivering repairs and maintenance including voids work to our customers. You will provide our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner. You will conduct outbound calls regarding service request progress. You will ensure that data and information is updated into the appropriate systems accurately and in a timely manner.

Ensuring delivery of the repairs service is met in line with our Service Level Agreement, you will ideally have experience in scheduling and customer service, demonstrating effective communications skills and be a strong communicator to all levels of staff. You should be able to demonstrate an understanding of planning effective work priorities, experience of working within agreed performance targets, ensuring that productivity and Key Performance Indicators are achieved.

• £27,162.50 per annum


• 25 days holiday a year, plus bank holiday


• Length of service bonuses


• Pension


• IT Literate as you will be using our in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works


• Ability to work under pressure


• Highly organised with a good attention to detail


• Proactive and positive, 'can do' attitude


• Experience in a repairs & maintenance environment


• Experience with working with engineers diaries/scheduling day to day or reactive repairs.

About MD Group

We are a leading social housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities employer.

Job Types: Full-time, Permanent

Pay: £27,162.50 per year

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