Scheduler

MD Group; Exeter; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Pension

Length of service bonuses

Office-based role

Job summary

MD Group in Exeter currently seeks a Scheduler to join our busy office. You will plan and schedule operatives' work, manage repairs and voids, and deliver prompt, professional information to customers.

The role is fully office-based in a rural Exeter location; driving is required. We offer up to £30,000 salary, 25 days holiday plus bank holidays, a pension, and opportunities to develop in a growing social housing and public sector building services specialist.

Qualifications

• Excellent planning and logical thinking.
• Experience in the maintenance and repairs sector.
• Experience in scheduling and customer service.
• Strong communication skills and ability to work under pressure.
• Ability to log and allocate work using in-house systems.

Responsibilities

• Plan and schedule operatives' work commitments.
• Coordinate repairs and voids to meet service targets.
• Provide customers with prompt and accurate information.
• Conduct outbound calls regarding service progress.
• Update data in systems accurately and on time.

Skills

Planning

Customer service

Communication

Time management

Tools

In-house systems

Job description

Build a more rewarding career with The MD Group.

We’re a fast growing company and we’re always looking to welcome talented, resourceful people. Take a look at the roles we’re currently recruiting for and see if there’s something that matches your ambitions. If you can’t find exactly what you’re looking for, we’d still love to hear from you. You can use this link to share your current CV.

Scheduler

LOCATION: Exeter

CONTRACT TYPE: Full-time

Scheduler

MD Group - Exeter

Are you a good planner with logical thinking? Ever had any experience in the maintenance and repairs sector? We are looking for an enthusiastic, customer service driven Scheduler who can support our business and its values.

The Scheduler Role:

We have an opportunity for a Scheduler to work within a busy team taking responsibility for the planning and scheduling of our operatives' work commitments, delivering repairs and maintenance including voids work to our customers. You will provide our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner. You will conduct outbound calls regarding service request progress. You will ensure that data and information is updated into the appropriate systems accurately and in a timely manner.

Ensuring delivery of the repairs service is met in line with our Service Level Agreement, you will ideally have experience in scheduling and customer service, demonstrating effective communications skills and be a strong communicator to all levels of staff. You should be able to demonstrate an understanding of planning effective work priorities, experience of working within agreed performance targets, ensuring that productivity and Key Performance Indicators are achieved.

This is a fully office based role. The successful candidate must be able to drive, as the office is in a rural area with no access to public transport.

• Up to £30,000 per annum (depending on skills and experience)
• 25 days holiday a year, plus bank holiday
• Length of service bonuses
• Pension
• IT Literate as you will be using our in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works
• Ability to work under pressure
• Highly organised with a good attention to detail
• Proactive and positive, 'can do' attitude
• Experience in a repairs & maintenance environment
• Experience with working with engineers diaries/scheduling day to day or reactive repairs.

About MD Group

We are a leading social housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities employer.

Job Types: Full-time, Permanent

Pay: Up to £30,000.00 per year

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