Scheduler & Office Coordinator — London, Growth Path

RGB Network; Clapham; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Career progression

Job summary

RGB Network in London is seeking an Office Administrator to run the diaries, schedule engineers and keep the office moving. The role is full time, Monday to Friday, 8am–5pm, based in the office and covering the Clapham area.

You will be the link between clients, engineers and the office, handling enquiries and ensuring workloads run smoothly. Experience with scheduling and CRM systems is essential, with full training provided.

Qualifications

• Experience in scheduling, dispatch or service coordination.
• Strong London geography/postcode knowledge or ability to learn quickly.
• Confident telephone manner and ability to manage multiple tasks.

Responsibilities

• Scheduling and diary management for engineers.
• Handle phone enquiries and triage urgent faults.
• Manage customer enquiries, updates and feedback.
• Support engineers with on-site coordination and follow-up visits.
• Maintain CRM records and job statuses.
• Raise quotes, process work orders and assist invoicing.

Skills

Scheduling

Diary management

Customer service

CRM systems

Tools

CRM software

Job description

RGB Network in London is seeking an Office Administrator to run the diaries, schedule engineers and keep the office moving. The role is full time, Monday to Friday, 8am–5pm, based in the office and covering the Clapham area.

You will be the link between clients, engineers and the office, handling enquiries and ensuring workloads run smoothly. Experience with scheduling and CRM systems is essential, with full training provided.