Office Administrator

RGB; London Borough of Lambeth; On-site; GBP 25,000 - 28,000; Full time

Job summary

RGB in London is seeking an Office Administrator / Scheduler in Clapham to manage engineers' diaries and act as the link between clients, site staff and the office. Working Monday to Friday, 8am to 5pm, this permanent role offers a salary of £25,000 to £28,000 depending on experience.

Duties include scheduling reactive and planned maintenance, handling enquiries and keeping records. Candidates should have strong coordination and communication skills, be able to juggle priorities, and enjoy

Qualifications

• Experience in scheduling, dispatch or service coordination in a trades/maintenance environment.
• Strong knowledge of London geography/postcodes or willingness to learn quickly.
• Confident telephone manner and ability to manage conversations with frustrated customers.
• Organised, proactive and able to prioritise multiple tasks.
• Good IT skills and familiarity with CRM systems.

Responsibilities

• Manage engineers' diaries and schedule jobs day-to-day.
• Coordinate between clients, site staff and the office.
• Handle enquiries and maintain accurate records.
• Provide support to engineers, arrange access and follow-up visits.

Skills

Coordination

Communication

Administrative experience

Tools

CRM software

Job description

This Office Administrator role in Clapham supports a mechanical and electrical contractor, running the engineers' diaries and acting as the link between clients, site staff and the office. Working Monday to Friday, 8am until 5pm, the position is permanent with a salary of £25,000 to £28,000 depending on experience. Duties include scheduling reactive and planned maintenance jobs, handling incoming enquiries and keeping records organised. Candidates should have strong coordination and communication skills, be comfortable juggling changing priorities and ideally bring prior administrative experience. Full training is provided, and applications are welcomed from administrators keen to develop within a scheduling and coordination position.

SCHEDULER AND OFFICE COORDINATOR

London SW11 Office based, Monday to Friday 8 till 5pm Salary circa £25,000 - £28,000 depending on experience Full training offered, willing to consider office admins looking to progress

About us

My client is a mechanical and electrical contractor working across prime London. We cover plumbing, heating, gas, HIUs, ventilation, cooling and drainage, with a mix of same day reactive work for estate and managing agents and planned maintenance contracts. We are a team of ten, with engineers out on the road every day.

The role

This role runs the diary and keeps the engineers moving. You are the link between our clients, our engineers and the office, and the first point of contact for most of what comes in. It suits someone who likes a fast moving day, is comfortable on the phone and enjoys being the person who holds it all together.

Key responsibilities

• Scheduling and diary management. Planning and booking engineer diaries day to day, allocating jobs by skill set and location, and keeping routes sensible across London.
• Phone handling and triage. Answering incoming calls, establishing the nature of the fault, judging urgency and deciding what needs attending same day versus what can be booked ahead.
• Customer enquiries, jobs and complaints. Managing enquiries from first contact through to completion, keeping clients and managing agents updated, and handling complaints calmly and promptly.
• Engineer support. Being the first point of contact for the engineers through the day, dealing with on site queries, booking follow up visits and return works, arranging access and parking, and coordinating materials and collections.
• CRM and systems. Running the day to day of our CRM, keeping job records, notes, photographs and job statuses accurate and up to date, and making sure nothing sits unactioned.
• Job administration. Raising and chasing quotes and work orders, chasing approvals from managing agents, logging certificates and compliance paperwork, and passing completed jobs through to invoicing.

What we are looking for

• Experience in scheduling, dispatch, service coordination or similar, ideally in a trade, maintenance, facilities or property environment.
• Strong London geography and postcode knowledge, or the confidence to pick it up fast.
• Confident telephone manner and the ability to hold a line with a frustrated customer.
• Organised, proactive and able to prioritise when several things land at once.
• Comfortable with CRM systems and general IT, and quick to learn new software.
• Someone who gets stuck in, asks questions, and builds a good working relationship with a team of engineers.

That side of the job is easily half of it.

What we offer

A settled, growing business with a strong client base, a genuine say in how the office runs, and scope to grow into an office manager role as the team expands