Scheduler

Arcus FM Limited.; Redditch; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

4% bonus

25 days annual leave + Bank Holidays

Group personal pension 5-6%

Life Assurance

Training Sponsorship Scheme

Discounts, vouchers, and financial aid

Job summary

Arcus FM Limited in Redditch is seeking a Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis. You will receive work orders, schedule engineers across multiple clients, and ensure assignments meet agreed SLAs and KPIs.

This role requires proactive, solution-focused approach, strong communication with engineers and client contacts, and the ability to prioritise workloads to deliver the best customer outcomes.

Qualifications

• Extensive scheduling knowledge and the ability to work on own initiative.
• Excellent administrative and time management skills in a fast-paced environment.
• Experience liaising with field engineers, managers, and clients.
• Aptitude to learn new processes in facilities management.

Responsibilities

• Manage and schedule engineers to meet SLAs and KPIs.
• Coordinate between engineers and client premises to allocate suitable staff.
• Handle urgent requests and prioritise workloads to ensure response times.
• Collaborate with Field Ops Managers and Helpdesk colleagues to optimize scheduling.

Skills

Scheduling knowledge

Time management

Administrative skills

Stakeholder management

SLA/KPI focus

Tools

Scheduling system

Job description

Why Join Us

Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office.

What You'll Be Doing

Your new role will be within our Central Operations Planning team, where you’ll be covering a multitude of clients. You’ll receive work orders via various systems, you’ll manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You’ll be liaising between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability.

You’ll be a proactive and solution-focused individual, as you’ll be handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 720 hours or legislative work against critical KPI’s

You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, you’ll be able to manage challenge and persuade with ease ensuring you are achieving the best solution for the customer.

What We're Looking For

Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You’d have excellent administrative and time management skills, gained within a fast-paced time-pressured environment with the ability to adapt to change quickly. You’d be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.

Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.

This is a 40-hour per week working7am – 7pm across 7 days, as flexibility is required for this role.

For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experienceand are adaptable to all technology solutions

In return, we would offer you:

• Salary: £27,312 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs