Scheduler

Shillito Group; Wakefield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days' annual leave

Pension with matched contributions

Health cash plan

Job summary

Shillito Group in Wakefield is seeking a Scheduler to plan and manage field engineers' diaries, ensuring customer SLAs and maximising first-time fixes for our specialist medical equipment. The role is office-based at our West Yorkshire head office.

Key tasks include scheduling current and future appointments, balancing workload by engineer skills and location, and supporting service targets. Strong data-entry, IT proficiency, and clear communication are essential; a UK driving licence is

Qualifications

• GCSEs including Maths and English (minimum 3 A-C passes).
• Accurate data-entry skills and good proficiency in Microsoft Office, particularly MS Office.
• Ability to prioritise and reprioritise workloads to meet customer service requirements.
• Clear written and verbal communication skills, with the ability to review call history and previous visit details.
• UK driving license.

Responsibilities

• Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.
• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
• Plan engineer routes effectively to improve efficiency and support first-time fixes.
• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

Skills

Data entry

Prioritisation

Communication

Driving licence

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Scheduler

Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.

Role: Scheduler

Location: Wakefield

Package: £25,370

Hours: Monday to Friday 9-5 /10-6 on a Rota Office based

Overview

Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.

Key responsibilities

• Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.
• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
• Plan engineer routes effectively to improve efficiency and support first-time
• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

What we are looking for

Essential:

• GCSEs, including Maths and English (minimum 3 A-C passes).
• Accurate data-entry skills and good proficiency in Microsoft Office, particularly
• Ability to prioritise and reprioritise workloads to meet customer service
• Clear written and verbal communication skills, with the ability to review call history and previous visit details.
• UK driving license

Desirable:

• Experience working with field-based
• Experience within a healthcare, medical equipment or similar technical service

Package and benefits

• £25,370 per annum
• 25 days' annual leave, plus bank holidays
• Pension scheme with matched contributions and salary sacrifice option
• Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.
• Life assurance scheme
• Free on-site parking
• Dress Down Fridays
• Free tea, coffee and hot chocolate
• Social committee
• Charity work opportunities
• Employee Engagement Committee and Champion opportunities
• Monthly 1-to-1s
• Annual appraisals