Scheduling Coordinator

Confidential; Trafford; On-site; GBP 30,000 - 32,000; Full time

Job summary

Confidential is seeking an experienced Scheduling Coordinator to join the Altrincham operations team. The role involves planning engineer schedules for installations, service visits, and urgent callouts, while maintaining accurate records in Salesforce.

You will manage multiple engineers, coordinate with internal teams, and ensure timely customer updates. The position is permanent, 37.5 hours, Monday to Friday, based in Altrincham.

Qualifications

• We are looking for proven experience in scheduling or coordination.
• We expect hands-on experience using Salesforce.
• You should be highly organised and able to manage multiple priorities.

Responsibilities

• Plan and coordinate engineer schedules for installations, service visits, repairs and urgent callouts.
• Manage daily, weekly and monthly schedules, balancing workloads and engineer availability.
• Monitor live schedules and respond quickly to cancellations, delays and urgent requests.
• Maintain accurate job and scheduling information within Salesforce and internal systems.
• Coordinate with engineers to ensure they have the correct job information, site instructions and customer requirements.
• Track engineer movements and job progress, identifying and escalating potential delays.
• Liaise with Projects, Operations, Service Desk, Account Management and Finance teams.
• Act as a key contact for customers regarding scheduled visits and provide updates.
• Prepare and manage permits and RAMS documentation, ensuring accuracy and compliance.
• Arrange accommodation and travel for engineers when necessary.
• Review monthly timesheet information and investigate discrepancies.
• Process fixed penalty fees where required.
• Maintain scheduling records, databases and reports.
• Identify opportunities to improve scheduling and field-service processes.

Skills

Organisational skills

Time-management

Attention to detail

Communication skills

Problem-solving

Multitasking

Calm under pressure

Tools

Salesforce

Job description

Scheduling Coordinator

Location: Altrincham
Salary: £30,000 £32,000
Hours: 37.5 hours per week, Monday to Friday (9am - 5:30pm)
Job Type: Permanent

We are currently recruiting for an experienced Scheduling Coordinator to join a busy and growing operations team based in Altrincham.

This is an excellent opportunity for someone with a strong background in scheduling, coordination, dispatch or logistics, ideally within a technical, engineering or field-service environment.

You will play a key role in coordinating a team of engineers, ensuring visits are scheduled efficiently, customers are kept informed and engineers have everything they need to complete their work successfully.

The role would suit someone who thrives in a fast-paced environment, is highly organised and enjoys problem-solving when priorities change throughout the day.

Key Responsibilities

• Plan and coordinate engineer schedules for installations, service visits, repairs and urgent callouts.
• Manage daily, weekly and monthly schedules, balancing workloads and engineer availability.
• Monitor live schedules and respond quickly to cancellations, delays, changing customer requirements and urgent requests.
• Maintain accurate job and scheduling information within Salesforce and internal systems.
• Coordinate with engineers to ensure they have the correct job information, site instructions, documentation and customer requirements.
• Track engineer movements and job progress, proactively identifying and escalating potential delays.
• Liaise with internal teams including Projects, Operations, Service Desk, Account Management and Finance.
• Act as a key point of contact for customers regarding scheduled visits and provide updates where arrangements change.
• Prepare and manage permits and RAMS documentation, ensuring information is accurate and compliant.
• Arrange accommodation and travel requirements for engineers where necessary.
• Review monthly timesheet information and investigate any discrepancies.
• Process fixed penalty fees where required.
• Maintain scheduling records, databases and reports.
• Support the wider team with identifying opportunities to improve scheduling and field-service processes.

About You

We are looking for someone who has previous experience in a scheduling, coordination, dispatch or logistics role, ideally where you have been responsible for managing multiple engineers, technicians, contractors or field-based employees.

You will ideally have:

• Proven experience working within a scheduling or coordination environment.
• Hands-on experience using Salesforce
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Confident communication skills, both written and verbal.
• The ability to manage multiple priorities and remain calm under pressure.
• Strong problem-solving skills and a proactive approach.
• Experience working with scheduling, tracking or operational systems.
• Good working knowledge of Microsoft Office.
• The ability to work independently while also being a strong team player.

Desirable Experience

Experience within a technical, engineering, installation, field service or project environment would be advantageous. Knowledge of permits, RAMS, compliance documentation or engineer site requirements would also be beneficial, although full training can be provided to the right candidate.

What's On Offer?

• Salary of £30,000 £32,000
• Monday to Friday, 37.5 hours per week
• Based in Altrincham
• Permanent position
• Opportunity to join a busy and established operations team
• Varied role with plenty of responsibility and opportunity to make an impact