Scheduler

Go Traffic Management Limited; Worsley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is recruiting a Scheduler in the Cadent department in Worsley. The role focuses on planning and coordinating field work and maintaining client databases.

You will own workstreams, schedule in line with SLAs, optimise routes, and provide exceptional service to internal and external customers. Daily/weekly reporting supports service level targets.

Qualifications

• Prior experience in a similar role in Utilities is advantageous but not required.

Responsibilities

• Own the workstreams from receipt to job completion.
• Schedule work orders in line with SLAs and optimise routes.
• Provide customer service to internal and external customers by phone and webchat.
• Input and upload information into the works management systems accurately.
• Ensure client and operational requirements are met professionally.
• Deliver daily/weekly reports to meet service levels and objectives.

Skills

Workload planning

Customer service

Scheduling

Data entry

Problem solving

Tools

Works management system

Job description

Scheduler

Department: Cadent

Employment Type: Permanent

Location: Worsley

Compensation: £27,000 / year

Description

Purge and Relight Scheduler

As a Scheduler, you will be responsible for effectively planning and coordinating the Company's work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
• You will schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone and webchat
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner
• You will ensure that the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• You will ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

Previous experience in a similar role within Utilities would be an advantage but not essential.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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