Operations Scheduler

Lloyd Recruitment - East Grinstead; Royal Tunbridge Wells; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

22 days' annual leave + bank holidays

Increased holiday with length of use

Progression opportunities

Free Parking

Job summary

Lloyd Recruitment - East Grinstead is seeking a skilled Scheduler to join our team in Tunbridge Wells. You will coordinate a team of field-based engineers across London and the South East, manage schedules, appointments and workloads, and deliver exceptional customer service to high-end clients.

The role requires experience in scheduling/coordination, strong communication, and the ability to multitask in a fast-paced environment. Permanent, full-time position with potential for progression.

Qualifications

• Experience in scheduling or coordination.
• Strong communication and telephone skills.
• Excellent organisation and attention to detail.

Responsibilities

• Schedule and coordinate field-based engineers.
• Manage diaries, appointments and workloads.
• Plan and organise daily and monthly schedules.
• Monitor appointments and follow up on outstanding work.
• Liaise with clients and engineers to ensure smooth service delivery.
• Handle changing priorities and urgent requirements.
• Provide a professional level of customer service.
• Handle client queries and complaints with effective solutions.
• Update management on issues and progress.
• Identify opportunities to improve scheduling and efficiency.

Skills

Scheduling

Coordination

Administration

Customer service

Communication

Multitasking

Attention to detail

Job description

Scheduler

Location: Tunbridge Wells

Salary: £32,000 (DOE)

Contract: Permanent, Full-time

Working Days: Monday to Friday

Lloyd Recruitment Services is pleased to be working with a growing business in Tunbridge Wells that is looking for an experienced Scheduler to join its team.

This is a varied and fast-paced role, coordinating a team of field-based engineers across London and the South East. You will be responsible for managing schedules, appointments and workloads, ensuring everything runs smoothly while providing an excellent level of customer service to a portfolio of high-end clients.

Key Responsibilities

• Schedule and coordinate field-based engineers
• Manage diaries, appointments and workloads
• Plan and organise daily and monthly schedules
• Monitor appointments and follow up on outstanding work
• Liaise with clients and engineers to ensure smooth service delivery
• Manage changing priorities and respond to urgent requirements
• Provide a professional and high level of customer service
• Handle client queries and complaints, working to find effective solutions
• Keep the management team updated on any issues
• Identify opportunities to improve scheduling and efficiency

About You

• Previous scheduling, coordination or administration experience
• Excellent communication and telephone skills
• Strong organisational skills and attention to detail
• Confident dealing with clients and field-based teams
• Able to multitask and work well under pressure
• Comfortable working in a fast-paced environment
• Proactive, flexible and able to use your own initiative
• Strong customer service skills

Benefits

• £32,000 salary
• 22 days' annual leave plus bank holidays
• Increased holiday with length of service
• Opportunity for progression
• Free Parking

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer