Scale Account Manager

Statista; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading business data platform in the UK is seeking a skilled account manager to enhance user engagement and drive platform adoption. The role involves executing user activities, conducting trainings and product demonstrations, as well as maintaining strong account relationships. Candidates should have 1-2 years of account management experience, excellent communication skills, and proficiency in Salesforce. This position offers hybrid work options and various employee benefits, emphasizing a collaborative team culture.

Benefits

Work from abroad up to 30 calendar days

Hybrid work and flex-time

International team and social events

Subsidized urban mobility

Career & training opportunities

Mental health support

Qualifications

• Minimum 1-2 years in account management or customer success.
• Strong customer lifecycle management skills.
• Ability to manage multiple accounts efficiently.

Responsibilities

• Execute user engagement activities including onboarding and training.
• Conduct product demonstrations and coaching for platform utilization.
• Maintain healthy account relationships and drive product adoption.

Skills

Account management

Customer success

Client strategy

Communication

Analytical skills

Collaboration

Tools

Salesforce

Job description

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.

Are you ready to join us?

Your Role

• Execute user engagement activities across the account portfolio including onboarding new users, conducting usage training, and driving platform adoption.
• Conduct product demonstrations and use case coaching to drive deeper platform utilization while positioning Connect (APIs) and Statista Plus (market research) solutions based on client needs.
• Maintain healthy account relationships, ensuring account health and product adoption through regular touchpoints and value demonstrations, serving as primary point of contact for assigned accounts.
• Develop account strategies that balance retention priorities with growth opportunities.
• Identify and execute expansion opportunities including user growth and product add-ons and drive annual renewals through proactive engagement, product usage coaching, and risk mitigation.
• Collaborate with internal teams to deliver complex solutions that meet client requirements.
• Maintain clean Salesforce hygiene and contribute to accurate forecasting and revenue planning.
• Generate insights and recommendations based on account performance data and usage analytics.
• Support territory planning and market analysis to optimize account coverage strategies.

Your Profile

• Minimum 1-2 years in account management, customer success, or client strategy (ideally within SaaS digital platforms, or data services).
• Demonstrate strong customer lifecycle management, renewal and expansion track records with complex, multi-stakeholder accounts.
• Communicate clearly and confidently with both operational users and executive stakeholders.
• Understanding of usage data and market metrics and can translate them into actionable insights.
• Organized, proactive, and detail-oriented, with the ability to manage multiple accounts simultaneously.
• Working collaboratively across teams to deliver impactful client solutions.
• Proficient in CRM tools (preferably Salesforce) and comfortable analyzing account performance metrics.

What we offer

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Perplexity Enterprise and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices
• Mental health support with OpenUp

Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.