SC-Cleared User Researcher for Government & Public Services UX

Solirius Limited; Greater London; À distance; GBP 60 000 - 75 000; Plein temps

Résumé du poste

Solirius Reply, part of the Reply Group, is seeking a SC Cleared User Researcher to join our multidisciplinary team delivering digital products for government and private sector clients.

You will listen, analyze and translate client needs into human-centered experiences, working within agile teams to shape product strategy and measurable outcomes. Emphasis on inclusive research and ethical practice is required.

Qualifications

• You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• You're experienced in a range of user research methodologies and broader research approaches.
• You know how to map and engage with different stakeholder groups.
• You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy.
• You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
• You've worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
• You've managed remote and in-person usability testing throughout the agile development life cycle.
• You're able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• You're able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.

Responsabilités

• You're able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs.
• You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs.
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You've a detailed understanding and experience of working to the Government Service Standard.

Connaissances

User research plans

Research methodologies

Stakeholder mapping

Ethical research

Inclusive research

Cross-disciplinary collaboration

Usability testing

Data-informed decisions

Metrics definition

Coaching teams

Description du poste

Solirius Reply, part of the Reply Group, is seeking a SC Cleared User Researcher to join our multidisciplinary team delivering digital products for government and private sector clients.

You will listen, analyze and translate client needs into human-centered experiences, working within agile teams to shape product strategy and measurable outcomes. Emphasis on inclusive research and ethical practice is required.