SC-Cleared User Researcher for Central Government

TXP

Greater London

Hybrid

GBP 82,000 - 111,000

Full time

4 days ago

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Job summary

TXP is recruiting an SC-cleared User Researcher to support a Central Government programme in London. The role focuses on planning and delivering user research activities to ground services in evidence-based insights.

This contract requires active SC clearance and is primarily onsite with some flexibility. You will work within Agile, multidisciplinary teams to translate findings into actionable recommendations, engaging stakeholders to shape user-centred service improvements across discovery

Qualifications

Active SC Clearance.
Experience as a User Researcher in Central Government or Public Sector.
Experience working within Agile, multidisciplinary teams.
Strong stakeholder management and communication skills.
Ability to translate complex research findings into clear recommendations.
Familiarity with GDS service standards and user-centred design practices.

Responsibilities

Plan, conduct and analyse qualitative and quantitative user research.
Engage with users and stakeholders to understand needs, behaviours and pain points.
Produce clear research findings and actionable recommendations.
Support multidisciplinary teams in applying user-centred design principles.
Facilitate workshops, interviews, usability testing and discovery activities.
Present insights to stakeholders and contribute to service improvement initiatives.