SC Cleared Senior User Researcher - Discovery & Usability

SR2 | Socially Responsible Recruitment | Certified B Corporation™; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

SR2 | Socially Responsible Recruitment | Certified B Corporation™ is seeking an experienced User Researcher to join a consultancy delivering a major digital programme for a UK government department. You’ll work in a multidisciplinary Agile team to understand user needs, behaviours and pain points, turning findings into actionable insights that shape digital products and services.

In this role you will plan and conduct discovery and evaluative research, run interviews, usability testing and

Qualifications

• 5+ years of experience as a User Researcher.
• Strong discovery and usability testing experience.
• Experience within Agile digital delivery.
• GDS / Government / Defence experience beneficial.
• SC clearance
• UK Eyes Only programme - Sole British Citizen

Responsibilities

• Plan and conduct discovery and evaluative user research.
• Run user interviews, usability testing and research sessions.
• Identify and clearly communicate user needs, journeys and pain points.
• Create personas, user journeys and other research artefacts.
• Facilitate workshops and research synthesis sessions.
• Work closely with Product, Design, Development and Delivery teams.
• Champion user-centred design and accessibility

Skills

User research

Discovery

Usability testing

Stakeholder communication

Workshop facilitation

Job description

SR2 | Socially Responsible Recruitment | Certified B Corporation™ is seeking an experienced User Researcher to join a consultancy delivering a major digital programme for a UK government department. You’ll work in a multidisciplinary Agile team to understand user needs, behaviours and pain points, turning findings into actionable insights that shape digital products and services.

In this role you will plan and conduct discovery and evaluative research, run interviews, usability testing and