Senior Service Designer (SC Cleared)

Sanderson Government and Defence; Greater London; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Sanderson Government and Defence seeks a Senior Service Designer (SC cleared) to join a major public sector digital transformation programme. The role is hybrid, paying £450 per day outside IR35, with an initial contract through to February 2027 and a strong likelihood of extension into 2030.

You’ll lead service design across multiple workstreams, shaping end-to-end journeys and delivering artefacts that drive meaningful citizen outcomes.

Qualifications

• Proven background as a Senior Service Designer on large-scale programmes.
• Strong ability to map journeys and blueprint services end-to-end.
• Experience turning research insights into service design outcomes.

Responsibilities

• Lead service design across multiple interconnected digital services.
• Map and analyze end-to-end user journeys to identify pain points and improvements.
• Produce service blueprints, journey maps and artefacts.
• Collaborate with User Researchers to shape research approaches.
• Facilitate workshops and stakeholder sessions across multidisciplinary teams.
• Identify dependencies, risks and integration opportunities.
• Translate complex processes into clear visualisations.
• Review documentation and define gaps.
• Support strategic design objectives through hands-on delivery.
• Champion user-centred, outcome-focused decisions.
• Collaborate with delivery, research and design teams to improve outcomes.

Skills

Senior Service Designer

Service blueprinting

Customer journey mapping

Agile teams

Stakeholder management

Workshop facilitation

User research collaboration

Visualization

Tools

Figma

Miro

MacBook

Job description

Senior Service Designer (SC Cleared)

£450 per day (Outside IR35) | Hybrid Working | Active SC Clearance Required

We're supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen-facing service. This is an opportunity to play a key role in the redesign and optimisation of complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You'll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience.

The contract offers an initial term through to February 2027, with a strong likelihood of extension as part of a long-term programme running through to 2030.

The Role

Working alongside a Principal Service Designer, you'll lead project-level service design activity across multiple workstreams, taking ownership of service mapping, blueprinting, stakeholder engagement and design artefacts that support delivery. You'll be responsible for understanding complex services, identifying opportunities for improvement, and aligning teams around a clear vision for better user outcomes.

Key Responsibilities

• Lead service design activities across multiple interconnected digital services.
• Map and analyse end-to-end user journeys, identifying pain points, opportunities and service improvements.
• Produce service blueprints, journey maps and other service design artefacts.
• Collaborate with User Researchers to shape research and engagement approaches.
• Facilitate workshops and stakeholder sessions across multidisciplinary teams.
• Identify dependencies, risks and service integration opportunities.
• Translate complex processes into clear and actionable visualisations.
• Review existing documentation and define gaps requiring further analysis or design activity.
• Support strategic design objectives through hands-on delivery.
• Champion user-centred, outcome-focused decision making.
• Work closely with delivery, research and design teams to improve service outcomes.

Essential Skills & Experience

• Proven experience as a Senior Service Designer on large-scale digital transformation programmes.
• Strong service blueprinting and customer journey mapping expertise.
• Experience designing and improving complex end-to-end services.
• Ability to turn research insights and requirements into actionable service design outcomes.
• Strong workshop facilitation and stakeholder management skills.
• Experience working within multidisciplinary Agile teams.
• Ability to navigate ambiguity and create clarity in complex environments.
• Excellent communication and visualisation skills.
• Strong analytical approach with the ability to identify gaps and dependencies.
• Comfortable operating independently while remaining highly collaborative.

Tools & Environment

• Figma
• Miro
• MacBook provided
• Agile multidisciplinary delivery teams

Team

• Principal Service Designer
• User Research team
• Delivery Manager
• Wider programme stakeholders and delivery teams

Contract Details

• Role: Senior Service Designer (SC Cleared)
• Rate: £450 per day (Outside IR35)
• Start: November 2026
• Duration: Initial contract to February 2027 with expected extensions
• Location: Hybrid
• Clearance: Active SC Clearance required

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.