Service Asset & Configuration Manager - SC Cleared - Hybrid

LA International Computer Consultants Ltd; West of England; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd. is seeking a Service Asset & Configuration Manager to lead SACM governance across OpNET live services.

The role requires CMDB and CMS administration, baseline configuration management, and strong knowledge of BMC Remedy within ITSM processes. The successful candidate will establish SACM methods, manage the CMS, provide KPI reporting, chair Configuration Management Board meetings, and collaborate with stakeholders to ensure data quality and compliance in

Qualifications

• Strong SACM experience and a proven track record delivering governance.
• Expertise with CMDB and CMS administration within ITSM.
• Experience managing CI items, relationships and baselines.
• Proficiency with BMC Remedy in SACM/ITSM contexts.
• Ability to support Change, Release and Incident Management via CMDB.

Responsibilities

• Establish, implement and improve SACM processes, procedures, tooling and governance.
• Manage the SACM CMS as primary contact for incidents and configuration updates.
• Maintain accurate CIs and relationships in the CMDB.
• Use CMDB data to support Change, Release and Incident Management.
• Perform baseline configuration comparisons to validate changes.
• Identify and implement tooling to support SACM processes.
• Provide assurance over data quality and resolve discrepancies with stakeholders.
• Produce KPI reports and management information.
• Coordinate and chair monthly Configuration Management Board meetings.
• Develop Terms of Reference and governance meeting schedules.
• Align SACM processes with OpNET using BMC Remedy.
• Maintain CI relationships across live services and ITSM processes.

Skills

SACM experience

SACM processes governance

CMDB administration

CI items & relationships

BMC Remedy knowledge

Change/Release/Incident integration

Baseline comparisons & change validity

Data quality & compliance

Governance boards leadership

KPI reporting & MIS

Stakeholder collaboration

Secure live-service environments

Job description

Service Asset & Configuration Manager - Hybrid once you are established within the team

Must have an Active SC Clearance as a minimum. An Active DV Clearance would be an advantage but must be willing to undergo once started.

• Support OpNET Black, Red, Blue and Blue V1 live services, maintaining configuration integrity and supporting operational change.
• Drive SACM assurance, governance, reporting and continual service improvement across complex technical environments.

Service Asset & Configuration Manager Responsibilities

• Establish, implement and improve SACM processes, procedures, tooling and governance.
• Manage the SACM CMS, acting as the primary contact for incidents, enquiries and configuration updates.
• Maintain accurate Configuration Items (CIs) and their relationships within the CMDB.
• Use CMDB information to support Change, Release and Incident Management activities.
• Perform baseline configuration comparisons to validate changes across OpNET environments.
• Identify and implement appropriate tooling to support SACM processes.
• Provide assurance over configuration data quality and resolve discrepancies with stakeholders.
• Produce scheduled and ad hoc KPI reports, metrics and management information.
• Coordinate and chair monthly Configuration Management Board meetings.
• Develop Terms of Reference, meeting schedules and action tracking for governance forums.
• Align enterprise SACM processes with OpNET requirements using BMC Remedy.
• Maintain CI relationships across live services and associated ITSM processes.

Service Asset & Configuration Manager Skills and Experience

• Strong Service Asset and Configuration Management (SACM) experience.
• Proven experience implementing and improving SACM processes, procedures and governance.
• Strong CMDB and Configuration Management System (CMS) administration experience.
• Experience managing Configuration Items, CI relationships and configuration baselines.
• Strong knowledge of BMC Remedy and its use within SACM and ITSM processes.
• Experience supporting Change, Release and Incident Management through CMDB integration.
• Experience conducting configuration baseline comparisons and change validation.
• Strong configuration data quality, assurance and compliance experience.
• Experience chairing Configuration Management Boards and managing governance activities.
• Strong KPI reporting, metrics analysis and management information experience.
• Experience working with internal and external stakeholders to resolve configuration issues.
• Experience supporting secure, complex live-service environments would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.