SC-Cleared Public Sector Service Designer

Consult; Greater London; Hybrid; GBP 19,742,000 - 26,937,000; Full time

Job summary

Consult is seeking an experienced SC cleared Service Designer to design and improve complex end-to-end digital services across public sector and government projects. You will map user journeys, define service architectures, and ensure accessibility and compliance with GDS standards.

You will work in multidisciplinary teams with researchers, designers, product managers and architects, driving workshops, stakeholder alignment, and clear design decisions for public services.

Qualifications

• Active UK Security Clearance (SC) required.
• Proven end-to-end service design experience, ideally in UK government/defense sectors.
• Strong knowledge of GDS Service Standard and Service Manual.

Responsibilities

• End-to-End Service Mapping: map user journeys, blueprints, touchpoints across channels.
• GDS Alignment: ensure designs meet accessibility WCAG 2.1 AA and Service Standard.
• Cross-Functional Collaboration: partner with Researchers, Designers, PMs, and Architects.
• Problem Solving: identify bottlenecks and opportunities in complex processes.
• Stakeholder Management: facilitate workshops and articulate design decisions to all stakeholders.

Skills

SC Clearance

Service Design

Stakeholder Management

Communication

Tools

Miro

Figma

Lucidchart

Job description

Consult is seeking an experienced SC cleared Service Designer to design and improve complex end-to-end digital services across public sector and government projects. You will map user journeys, define service architectures, and ensure accessibility and compliance with GDS standards.

You will work in multidisciplinary teams with researchers, designers, product managers and architects, driving workshops, stakeholder alignment, and clear design decisions for public services.