SC Cleared NOC Analyst – First Line Support

Robertson Sumner Ltd; England; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Robertson Sumner Ltd is recruiting a NOC Analyst on a hybrid basis to support a prestigious account in Gloucestershire. You'll respond to incidents via phone, email, monitoring tools and portals, troubleshoot networking issues, and drive incidents to resolution.

Candidates should have strong Cisco networking experience across routing, switching and wireless, CCNA or Fortinet certification, and be comfortable with security tech such as ASA, ISE, Firepower and FortiOS.

Qualifications

• CCNA or Fortinet certification required.
• Hands-on Cisco/Fortinet security tech experience including ASA, ISE, Firepower, FortiOS and FortiManager.
• Willingness to attend customer sites with UK driving licence.

Responsibilities

• Respond to incidents raised via phone, email, monitoring tools, and customer portals.
• Troubleshoot network issues and drive incidents through to resolution.
• Work within agreed SLAs, ensuring service targets are met.
• Escalate complex incidents to senior engineers with clear technical handovers.
• Maintain accurate ticket updates, documentation, and time logging.
• Monitor customer environments and proactively identify issues.
• Support knowledge sharing and collaboration across the NOC team.

Skills

Cisco networking

Fortinet security

CCNA certified

Network troubleshooting

Tools

ASA/Firepower devices

Cisco Catalyst/Nexus

Fortinet FortiOS/FortiManager

ISE

Job description

Robertson Sumner Ltd is recruiting a NOC Analyst on a hybrid basis to support a prestigious account in Gloucestershire. You'll respond to incidents via phone, email, monitoring tools and portals, troubleshoot networking issues, and drive incidents to resolution.

Candidates should have strong Cisco networking experience across routing, switching and wireless, CCNA or Fortinet certification, and be comfortable with security tech such as ASA, ISE, Firepower and FortiOS.