3rd Level Cisco Support Analyst

Nexus Jobs Limited; Stonehouse; On-site; GBP 42,000 - 54,000; Full time

Job summary

Nexus Jobs Limited is seeking a 3rd Line Cisco Support Analyst for client in Gloucester. Requires 2–3 years' Cisco 3rd line experience, ability to design, install and maintain complex Cisco-based solutions, and strong client service skills.

Role involves developing network designs with Product Management, implementing in locations, and supporting partners with on-call duties. Strong troubleshooting across TCP/IP, VoIP, QoS, and VLANs required.

Qualifications

• 2–3 years experience at 3rd line Cisco support.
• Strong client service orientation and communication skills.
• Ability to design, install and maintain complex Cisco-based solutions.
• Experience with VoIP protocols and voice application delivery.

Responsibilities

• Develop network design with Product Management.
• Implement network design in chosen locations.
• Design support processes and communicate to support teams.
• Support partners in deployments and provide some out-of-hours on-call.
• Monitor hosted infrastructure and resolve faults using diagnostics and vendor support.

Skills

Cisco devices

VoIP SIP/RTP/TFTP

QoS & VLANs

Router/Switch management

IP/TCP/UDP

Diagnostics & vendor support

Education

CCNA Certification

Other Cisco Certifications

Tools

Windows Server

Linux Server

Job description

About the Job

3rdLine Cisco Support Analyst

We require a 3rdLevel Cisco Support Analyst for our Client based in Gloucester.

You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3rdline support level.

Full understanding of the architectural and engineering design and integration process of communications solutions.

Ability to multi-task, prioritizing multiple objectives and initiatives.

Strong client service oriented and ability to interact with clients, staff, and management teams.

Good verbal and written business communication skills.

Ability to work independently, with a high degree of initiative, and within a collaborative team environment.

Strong organizational and time management skills

The ability to install and maintain complex solutions in an ever evolving market place, to problem solve in a logical manner in order to rectify customer issues efficiently.

The responsibilities include developing the network design in conjunction with Product Management.

To implement the network design in chosen locations.

Work with Product Management to design the support processes and communicate these out to the support teams within Nine.

To support partners in the implementation and support of their own customer installations including some out of hours on call duty.

To monitor and maintain the hosted infrastructure and respond to and resolve any faults that may arise using diagnostic tools and vendor support.

Must have the following skills:

• Cisco, Microsoft, Linux and other relevant certifications
• Server administration including Windows and Linux
• Knowledge of voice prioritization including QoS and VLANS
• Proficient in the operation and management of routers and switches (qualified to CCNA or equivalent)
• In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies
• Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum.
• Strong working knowledge of data communications including: TCP/UDP/IP, routing, tunneling,