24/7 NOC Engineer - 1st Line Network Support

CAE Technology Services Limited; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

CAE Technology Services Limited is seeking a NOC Analyst to deliver 1st line support for CAE’s customer base 24x7. The role emphasizes strong technical skills combined with exceptional customer service and the ability to handle multiple work streams in a fast-paced environment.

You will need to be highly organized, adaptable and proactive, with experience in IP networking and Cisco environments, ready to liaise with sales and other departments to resolve issues and improve service delivery.

Qualifications

• 2 years previous experience of working in a NOC.
• Experience with MSP or reseller environments.
• Ability to troubleshoot incidents and fulfil service requests.
• Excellent written and verbal communication skills.
• Understanding IP networking with focus on Cisco environments.

Responsibilities

• Provide first line support within CAE’s NOC function.
• Call ownership: creation, update, closure of tickets.
• Monitor customer networks via LogicMonitor.
• Liaise with internal and external stakeholders.
• Escalate calls when required.
• Maintain high levels of customer satisfaction.

Skills

Communication Skills

Troubleshooting

Team Collaboration

Monitoring Tools

Proactive & Responsive

Networking Awareness

Process Adherence

Health & Safety

Cisco/Palo Alto Experience

Tools

LogicMonitor

Cisco devices

Palo Alto devices

Job description

CAE Technology Services Limited is seeking a NOC Analyst to deliver 1st line support for CAE’s customer base 24x7. The role emphasizes strong technical skills combined with exceptional customer service and the ability to handle multiple work streams in a fast-paced environment.

You will need to be highly organized, adaptable and proactive, with experience in IP networking and Cisco environments, ready to liaise with sales and other departments to resolve issues and improve service delivery.