SC-Cleared 3rd Line Engineer - Hybrid IT Operations

Curo Services; Nottingham, Milton Keynes, Hatfield; Hybride; GBP 65 000 - 111 000; Temps partiel

Résumé du poste

Curo Services seeks a 3rd Line Support Analyst for a hybrid role based in the UK. The position involves supporting a single end-customer, handling incident management and project work, and ensuring SLA targets are met.

The role requires extensive Windows Server, Active Directory, Entra ID and VMware experience in a large hybrid environment, with ITIL familiarity and strong communication skills. Active SC Clearance is desirable.

Qualifications

• 5+ years’ experience managing large scale hybrid environments.
• 3+ years’ experience with Windows Server, Active Directory and Entra ID, VMware/Hyper-V.
• Good understanding of ITIL Service Operations: Incident, Request, Problem & Change Management.
• Technical qualifications: Windows Server, Vmware Vsphere, Azure Services.
• Familiarity with PowerShell for tasks and reporting.
• Experience in a 3rd Line Support capacity in complex environments.
• Hybrid/multi-platform server infrastructure experience.
• Operational support for identity services including Authentication, Authorization, Access, Federation.
• Active Directory deployment/configuration/troubleshooting incl. Group Policy.
• Entra ID authentication service and enterprise app deployment.
• DNS/DHCP insights and administration.
• Antivirus management and reporting.
• Clear communication with peers and management.
• Self-driven, able to work independently or in a team.
• Adaptable to changing requirements and priorities.

Responsabilités

• Technical 80%: Manage calls and incidents, resolve to SLA, improve First Time Fix rate, escalate per procedures, assist with escalations, monitor queues, follow security policies.
• Administration 20%: Attend meetings, use ITSM tools to monitor incidents, complete incident records, update call management system, assist with SLA reporting.

Connaissances

ITIL

Active Directory

Entra ID

VMware

Hyper-V

PowerShell

Windows Server

Azure Services

Networking

Incident Management

Security Policies

Communication

Outils

PowerShell

ITSM Tool Suite

DNS/DHCP

Antivirus Management

GPO

Description du poste

Curo Services seeks a 3rd Line Support Analyst for a hybrid role based in the UK. The position involves supporting a single end-customer, handling incident management and project work, and ensuring SLA targets are met.

The role requires extensive Windows Server, Active Directory, Entra ID and VMware experience in a large hybrid environment, with ITIL familiarity and strong communication skills. Active SC Clearance is desirable.