SC-Cleared Cisco Voice & Collaboration Engineer – Onsite

Investigo; Portsmouth; Presencial; GBP 84.000 - 110.000; Jornada completa

Descripción de la vacante

Investigo is seeking an experienced Cisco Voice & Collaboration Engineer to provide operational support, maintenance and project delivery across enterprise telephony and videoconferencing environments.

The role focuses on 2nd and 3rd line support, incident resolution, infrastructure maintenance and continuous improvement of Cisco-based collaboration platforms including CUCM, Unity Connection, Webex and Cisco videoconferencing solutions.

Formación

• Active SC Clearance & sole UK national.
• Advanced Cisco VoIP knowledge: CUCM, Unity Connection, Jabber, IP Phones, Webex.
• Experience with Cisco videoconferencing endpoints, TMS, Pexip.
• 2nd/3rd line support, incident resolution, maintenance and project delivery.
• Strong SIP and H.323 understanding.
• Experience with Kurmi, Telsica and PeterConnects administration tools.
• Documentation and knowledge transfer to support teams.
• VMware vSphere and vSAN knowledge.
• WAN/LAN networking, security, and system administration.
• Excellent communication and stakeholder management.
• Fluent English in an international environment.

Responsabilidades

• Provide operational support across enterprise telephony and videoconferencing.
• Carry out maintenance, incident resolution and service improvements.
• Deliver project work related to Cisco collaboration platforms.
• Create and maintain technical documentation and knowledge bases.
• Support knowledge transfer to the broader support teams.

Conocimientos

Cisco VoIP

CUCM

Unity Connection

Jabber

Webex

Video conferencing

SIP

H.323

Kurmi

Telsica

PeterConnects

VMware vSphere

VMAN

WAN/LAN networking

Security

Documentation

Stakeholder management

English (fluent)

Herramientas

Kurmi

Telsica

PeterConnects

VMware vSphere

vSAN

Descripción del empleo

Investigo is seeking an experienced Cisco Voice & Collaboration Engineer to provide operational support, maintenance and project delivery across enterprise telephony and videoconferencing environments.

The role focuses on 2nd and 3rd line support, incident resolution, infrastructure maintenance and continuous improvement of Cisco-based collaboration platforms including CUCM, Unity Connection, Webex and Cisco videoconferencing solutions.