SC Clearable IT Support Technician – Helston TR12

Experis - ManpowerGroup; Helston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency in the UK seeks a SC Clearable IT Support Technician for a contract role in Helston. The technician will manage tickets, oversee stock, and perform hardware repairs. Candidates must demonstrate strong IT hardware knowledge, troubleshooting abilities, and excellent organizational skills. This position offers a competitive pay rate of £18.87 per hour and a fixed-term contract from December 1, 2025, to June 30, 2026.

Benefits

Competitive hourly rate

Fixed-term contract

Opportunity to work on secure projects

Supportive team environment

Qualifications

• SC Clearable or willing to undergo clearance.
• Strong IT hardware knowledge and troubleshooting skills.
• Excellent organizational skills for managing tickets and stock.

Responsibilities

• Handle and update tickets assigned to your Hub.
• Manage Hub stock and maintain accurate asset records.
• Oversee and process disposals in line with contractual requirements.
• Triage and repair in-warranty hardware, liaising with vendors.
• Ensure lockers are replenished where required.
• Identify potential issues and suggest improvements.
• Follow all agreed processes and procedures from the Authority.

Skills

IT hardware knowledge

Troubleshooting skills

Organizational skills

Independent work

Team collaboration

Job description

SC Clearable IT Support Technician - Helston TR12

Location: Must live within 20 miles of Helston
Clearance: SC Clearable
Contract Type: Contract
Duration: 1 December 2025 - 30 June 2026
Pay Rate: £18.87 per hour

About the Role

We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels.

Key Responsibilities

• Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract.
• Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records.
• Disposals: Oversee and process disposals through the Hub in line with contractual requirements.
• Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
• Locker Replenishment: Ensure lockers are replenished where required.
• Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
• Compliance: Follow all agreed processes and procedures from the Authority.

What We're Looking For

• SC Clearable (or willing to undergo clearance).
• Strong IT hardware knowledge and troubleshooting skills.
• Excellent organizational skills for managing tickets and stock.
• Ability to work independently and as part of a team.
• Must live within 20 miles of Helston TR12.

Why Join Us?

• Competitive hourly rate of £18.87.
• Fixed-term contract from 1 December 2025 to 30 June 2026.
• Opportunity to work on secure, high-profile projects.
• Supportive team environment with room for growth.

Apply today and be part of a team that keeps IT services running smoothly!