SAP Service Delivery Lead: Transition & Stabilisation

Next Ventures; Manchester; On-site; GBP 111,000 - 166,000; Full time

Job summary

Next Ventures, on behalf of a client in the North West of England, is seeking a SAP Service Delivery Manager for a six-month assignment with likely extensions. You will take ownership of SAP service transition, governance and operational readiness, ensuring solutions move into stable business-as-usual support while driving service quality and supplier performance.

The role focuses on transitioning SAP solutions into BAU, establishing and governing incident, problem, service request and

Qualifications

• Experience delivering SAP services.
• Proven ability to manage transitions and BAU operations.
• Strong stakeholder communication and collaboration skills.

Responsibilities

• Lead the transition of SAP solutions into business-as-usual support and ensure operational readiness.
• Establish and govern processes across incident, problem, service request and escalation management.
• Oversee hypercare and service stabilisation and handover to steady-state operations.
• Develop relationships with business stakeholders, technical teams and third-party providers.
• Monitor service performance and identify opportunities for continual service improvement.
• Champion service quality, compliance and operational resilience.

Skills

Service delivery

Vendor management

Governance

Stakeholder management

Tools

SAP

Job description

Next Ventures, on behalf of a client in the North West of England, is seeking a SAP Service Delivery Manager for a six-month assignment with likely extensions. You will take ownership of SAP service transition, governance and operational readiness, ensuring solutions move into stable business-as-usual support while driving service quality and supplier performance.

The role focuses on transitioning SAP solutions into BAU, establishing and governing incident, problem, service request and