SAP Service Delivery Manager - Outside IR35

Next Ventures; Manchester; On-site; GBP 111,000 - 166,000; Full time

Job summary

Next Ventures, on behalf of a client in the North West of England, is seeking a SAP Service Delivery Manager for a six-month assignment with likely extensions. You will take ownership of SAP service transition, governance and operational readiness, ensuring solutions move into stable business-as-usual support while driving service quality and supplier performance.

The role focuses on transitioning SAP solutions into BAU, establishing and governing incident, problem, service request and

Qualifications

• Experience delivering SAP services.
• Proven ability to manage transitions and BAU operations.
• Strong stakeholder communication and collaboration skills.

Responsibilities

• Lead the transition of SAP solutions into business-as-usual support and ensure operational readiness.
• Establish and govern processes across incident, problem, service request and escalation management.
• Oversee hypercare and service stabilisation and handover to steady-state operations.
• Develop relationships with business stakeholders, technical teams and third-party providers.
• Monitor service performance and identify opportunities for continual service improvement.
• Champion service quality, compliance and operational resilience.

Skills

Service delivery

Vendor management

Governance

Stakeholder management

Tools

SAP

Job description

On behalf of a client based in the North West of England, we are looking for a SAP service delivery manager for a six-month assignment with likely extensions

Taking ownership of SAP service transition, governance and operational readiness, you'll ensure solutions move successfully within business as usual support while driving service quality, supplier performance and continual improvement

Our client, a leading organisation within the energy sector, is seeking an experienced SAP Service Delivery Manager to support the transition and ongoing delivery of business-critical SAP services.

This highly visible role will take responsibility for ensuring SAP solutions transition effectively from project delivery into stable, well-governed business operations. You will establish and oversee service management processes, operational readiness and support arrangements while working closely with business stakeholders, technical teams

Scope

• Lead the transition of SAP solutions into business-as-usual support, ensuring operational readiness and service stability.
• Establish and govern processes across incident, problem, service request and escalation management.
• Oversee hypercare and service stabilisation, ensuring effective handover into steady-state operations.
• Develop strong relationships with business stakeholders, technical teams and third-party support providers.
• Monitor service performance and identify opportunities for continual service improvement
• Champion service quality, compliance and operational resilience

This represents a fantastic opportunity to join a leading organisation on a dynamic and challenging project.