SAP Service Delivery Lead — Hybrid & Governance

Eden Scott; Aberdeen City; Hybrid; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid working arrangement

12-month contract

Zusammenfassung

A leading organisation in the energy sector seeks an experienced SAP Service Delivery Manager to drive service governance, operational readiness and continuous improvement in a SAP environment. You will oversee service transition activities, collaborate with business and technical teams, and manage external partners to ensure high-quality BAU delivery.

The role offers a 12-month PAYE contract with hybrid working in the Aberdeen area, focusing on stabilising SAP services and driving performance

Qualifikationen

• Proven SAP service leadership in operational support and governance.
• Experience with service transition and ERP support.
• Strong ITSM knowledge and stakeholder management.
• Experience guiding third-party service providers.
• Collaborative, accountable leadership style.

Aufgaben

• Lead the transition of SAP solutions into operational support and BAU service delivery.
• Establish and govern support processes for incidents, problems, and service requests.
• Manage relationships with stakeholders and external support partners.
• Oversee hypercare and service stabilisation after project delivery.
• Drive continual service improvement through performance monitoring and governance.
• Promote service quality, compliance and operational resilience.

Kenntnisse

SAP Service Delivery

ITSM

Stakeholder engagement

Third-party management

Operational governance

Jobbeschreibung

A leading organisation in the energy sector seeks an experienced SAP Service Delivery Manager to drive service governance, operational readiness and continuous improvement in a SAP environment. You will oversee service transition activities, collaborate with business and technical teams, and manage external partners to ensure high-quality BAU delivery.

The role offers a 12-month PAYE contract with hybrid working in the Aberdeen area, focusing on stabilising SAP services and driving performance