SAP Delivery Manager

Orion Group; Aberdeen City; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Orion Group is seeking an experienced SAP Delivery Manager to lead service delivery and transitions for a major ERP landscape in Aberdeen. The role is a 12-month contract with a preference for PAYE but Ltd Company considered, and a 3/2 hybrid model with three days in the Aberdeen office.

You'll oversee SAP transitions into steady-state operations, manage third-party providers, drive service governance and continual improvement, and partner with business stakeholders to ensure resilient, 24/7

Qualifications

• Proven experience leading SAP service delivery, service transition or ERP support.
• Strong understanding of IT service management, governance and operating models.
• Experience managing third-party support partners and performance against targets.
• Collaborative leadership style with integrity and accountability.

Responsibilities

• Lead the transition of SAP solutions into business-as-usual support with operational readiness.
• Govern incident, problem, service request and escalation processes.
• Build partnerships with business stakeholders and external providers.
• Oversee hypercare and handover to steady-state operations.
• Drive continual service improvement through monitoring and governance.
• Champion service quality, compliance and resilience in a 24/7 environment.

Skills

SAP service delivery

IT service management

Stakeholder influence

Vendor management

Leadership & accountability

Job description

Our client is currently recruiting for the position of SAP Delivery Manager, based in Aberdeen.

This is a 12 month contract and the client has a preference to engage on a PAYE basis but would be open to a Ltd Company engagement.

3/2 hybrid so seeking 3 days per week in the Aberdeen office ideally.

Responsibilities

• Lead the transition of SAP solutions into business-as-usual support, ensuring operational readiness and service stability.
• Establish and govern effective support processes across incident, problem, service request and escalation management.
• Build strong partnerships with business stakeholders and external support providers to deliver excellent service outcomes.
• Provide oversight throughout hypercare and service stabilisation activities, ensuring successful handover into steady-state operations.
• Drive continual service improvement through performance monitoring, governance and operational best practice.
• Champion service quality, compliance and operational resilience within a 24/7 upstream operating environment.

Experience & Qualifications

• Proven experience leading SAP service delivery, service transition or ERP support functions.
• Strong understanding of IT service management, operational governance and support operating models.
• Experience managing third-party support partners and service performance against agreed outcomes.
• Demonstrated ability to influence stakeholders across business, operational and technology functions.
• Experience supporting business-critical systems within complex or operationally intensive environments.
• A collaborative leadership style with high levels of integrity, professionalism and accountability.

Contract position