SAP Hypercare Support Specialist PP, MM, QM

Akkodis; Broughton; On-site; GBP 65,000 - 101,000; Full time

Job summary

Akkodis is seeking a Representative Hypercare Specialist to join an on-site team in Broughton, North Wales, starting April 2027 for 12 months with extensions. The role focuses on SAP S/4HANA PP/Manufacturing and MM/QM, aligning to shop-floor processes and supply chain activities.

You will perform floorwalking, clarify issues, triage incidents, create ServiceNow tickets, and escalate as needed in a shift-based Hypercare environment. Airbus experience is advantageous.

Qualifications

• SAP S/4HANA functional experience in PP/Manufacturing and MM/QM.
• Experience in on-site floorwalking, issue clarification and incident triage.
• Proficiency with ServiceNow ticket creation and escalation.

Responsibilities

• Provide Level 1 Hypercare support for SAP S/4HANA aligned to shop-floor processes.
• Perform on-site floorwalking, clarify issues and triage incidents.
• Create and escalate ServiceNow tickets in a shift-based Hypercare environment.

Skills

SAP S/4HANA PP

SAP S/4HANA MM

SAP S/4HANA QM

On-site support

ServiceNow

Floorwalking

Tools

ServiceNow

Job description

Start: April 2027

Duration: 12 Months + Extensions

Location: Broughton, North Wales (Onsite)

Rate: £#removed# per day Outside IR35

Representative Hypercare Specialist
SAP-certified Hypercare/Level 1 Support Specialist with demonstrable SAP S/4HANA functional experience in PP/Manufacturing and/or MM/QM, aligned to shop-floor manufacturing, Supply Chain/Logistics and Quality processes. Strong experience of on-site floorwalking/user support, issue clarification, incident triage, ServiceNow ticket creation and escalation is required. Experience operating within shift-based/24x7 Hypercare environments and complex manufacturing is highly desirable; aerospace/Airbus experience is advantageous. Airbus has confirmed that Hypercare is Level 1, SAP-focused, requires on-site presence and expects coaches to clarify issues at the workplace before jointly raising tickets where escalation is required.

Important: Bid-Stage Opportunity

This role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.

By applying, you confirm that you understand the role is subject to the bid outcome and are comfortable potentially supporting the final bid stage.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.