SAP Hypercare Specialist — Onsite Support & Triage Expert

Akkodis; Bretton; On-site; GBP 60,000 - 85,000; Full time

Job summary

Akkodis seeks an SAP-certified Hypercare / Level 1 Support Specialist for on-site duties in Broughton, North Wales. The role focuses on SAP S/4HANA in PP/Manufacturing and/or MM/QM, with strong floor-walking and incident triage requirements.

Experience in on-site support, ServiceNow ticketing, and working within a 24x7 Hypercare setup is essential. Aerospace/Airbus exposure is advantageous and may influence bid delivery decisions.

Qualifications

• SAP S/4HANA functional experience in PP/Manufacturing and/or MM/QM.
• On-site floorwalking and user support in shift-based 24x7 Hypercare environments.

Responsibilities

• Provide Level 1 Hypercare support on site.
• Clarify issues and triage incidents.
• Create and escalate tickets using ServiceNow.

Skills

SAP S/4HANA

Hypercare

Level 1 Support

PP / Manufacturing

Tools

ServiceNow

Job description

Akkodis seeks an SAP-certified Hypercare / Level 1 Support Specialist for on-site duties in Broughton, North Wales. The role focuses on SAP S/4HANA in PP/Manufacturing and/or MM/QM, with strong floor-walking and incident triage requirements.

Experience in on-site support, ServiceNow ticketing, and working within a 24x7 Hypercare setup is essential. Aerospace/Airbus exposure is advantageous and may influence bid delivery decisions.