SAP Hypercare Support Specialist PP, MM, QM in Broughton

Akkodis; Broughton; On-site; GBP 92,000 - 101,000; Full time

Job summary

Akkodis is seeking a Representative Hypercare Specialist to deliver SAP S/4HANA Level 1 support on-site in Broughton, North Wales. The role focuses on shop-floor manufacturing, supply chain, and quality processes with a strong emphasis on user support and incident triage.

Candidates should have SAP S/4HANA PP/Manufacturing and/or MM/QM experience, be comfortable with on-site floorwalking, and operate in shift-based Hypercare environments. Airbus experience is advantageous.

Qualifications

• SAP S/4HANA experience in PP/Manufacturing and MM/QM.
• Strong on-site floorwalking and user support skills.
• Experience with incident triage and ServiceNow ticketing.
• Willingness to work in shift-based/24x7 Hypercare environments.
• Aerospace/Airbus experience is advantageous.

Responsibilities

• Provide SAP Hypercare level 1 support aligned to shop-floor processes.
• Triage issues, clarify requirements and escalate when needed.
• Support 24x7 operations and on-site delivery with the Akkodis team.
• Collaborate with client stakeholders during bid and delivery.

Skills

SAP S/4HANA

Hypercare/Level 1 Support

ServiceNow

Incident triage

On-site support

Job description

Start: April 2027

Duration: 12 Months + Extensions

Location: Broughton, North Wales (Onsite)

Rate: £500-550 per day Outside IR35

Representative Hypercare Specialist
SAP-certified Hypercare/Level 1 Support Specialist with demonstrable SAP S/4HANA functional experience in PP/Manufacturing and/or MM/QM, aligned to shop-floor manufacturing, Supply Chain/Logistics and Quality processes. Strong experience of on-site floorwalking/user support, issue clarification, incident triage, ServiceNow ticket creation and escalation is required. Experience operating within shift-based/24x7 Hypercare environments and complex manufacturing is highly desirable; aerospace/Airbus experience is advantageous. Airbus has confirmed that Hypercare is Level 1, SAP-focused, requires on-site presence and expects coaches to clarify issues at the workplace before jointly raising tickets where escalation is required.

Important: Bid-Stage Opportunity

This role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.

By applying, you confirm that you understand the role is subject to the bid outcome and are comfortable potentially supporting the final bid stage.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.