SAP Incident Manager

Akkodis; Broughton; On-site; GBP 111,000 - 129,000; Full time

Job summary

Akkodis seeks an experienced SAP Incident Manager for a 12-month + extensions contract in Broughton, North Wales, onsite. Start: April 2027.

You will lead structured Incident Management in ServiceNow/ITSM, coordinate L1 Hypercare with L2/L3 resolver groups, and drive resolution performance during Pilot and Go-Live. Experience with SAP S/4HANA manufacturing environments and ITIL incident management is highly desirable.

Qualifications

• Senior Incident Manager with ITIL expertise.
• Experience in ServiceNow/ITSM and incident lifecycle.
• Knowledge of SAP S/4HANA manufacturing processes.

Responsibilities

• Coordinate Level 1 Hypercare with L2/L3 teams and manage incident backlog.
• Drive triage, escalation, and go-live readiness during Pilot and Go-Live.
• Report on incident performance and quality metrics.

Skills

Incident management

ITIL

ServiceNow

SAP S/4HANA

Stakeholder coordination

Tools

ServiceNow

SAP S/4HANA

Job description

SAP Incident Manager

Start: April 2027

Duration: 12 Months + Extensions

Location: Broughton, North Wales (Onsite)

Rate: £#removed# per day Outside IR35

Incident Manager (new Solution Design role)
Senior Incident Manager with strong experience of structured Incident Management in ServiceNow/ITSM environments, including incident logging and categorisation, prioritisation, triage, escalation, resolution coordination, shift handover, backlog control and operational reporting. The role should be capable of coordinating the Level 1 Hypercare team with Airbus L2/L3 resolver groups, maintaining incident quality and driving response/resolution performance during Pilot and Full Go-Live. Experience of SAP S/4HANA manufacturing environments, PP/MM/QM processes and high-pressure shop-floor operations is strongly desirable. ITIL Incident/Major Incident Management capability would also be highly relevant.

Important: Bid-Stage Opportunity

This role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.

By applying, you confirm that you understand the role is subject to the bid outcome and are comfortable potentially supporting the final bid stage.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.