SAP Service Delivery Manager

Akkodis; Penyffordd; On-site; GBP 65,000 - 90,000; Full time

Job summary

Akkodis is recruiting a Senior Service Delivery Lead/Manager for an onsite role in North Wales. The successful candidate will mobilise and run 24x7 operational support in a complex manufacturing setting, with a strong emphasis on capacity planning, KPI governance, and risk management.

Experience with SAP-enabled services and ServiceNow/ITSM is highly desirable. This bid-stage opportunity supports an April 2027 start; on successful bid outcome, you will join the Akkodis delivery team onsite in

Qualifications

• Experience mobilising 24x7 operations in complex environments.
• Aerospace/Airbus experience is advantageous.
• ITIL/ITSM credentials desirable.
• Experience managing SAP-enabled services and ServiceNow/ITSM environments.

Responsibilities

• Lead end-to-end service delivery for 24x7 operations.
• Mobilise and manage resources, shifts and capacity planning.
• Drive KPI / performance management and governance.
• Oversee risk and change control and transition to steady-state support.
• Engage stakeholders and manage client expectations during bid and delivery.

Skills

Service delivery management

Stakeholder management

Governance

KPI / performance management

Capacity planning

Risk management

Change control

Transition to steady-state

ITIL

ITSM

SAP

ServiceNow

Education

ITIL Certification

Tools

ServiceNow ITSM

SAP-enabled services

Governance tools

Job description

Location: Broughton, North Wales (Onsite)

Service Delivery Lead / Manager

Senior Service Delivery Manager with demonstrable experience mobilising and managing 24x7 operational support / Hypercare services in complex manufacturing environments. Strong capability in service mobilisation, shift/rota management, capacity planning, KPI/performance management, risk and change control, governance, stakeholder management and transition to steady-state support is required. Experience managing SAP-enabled services and ServiceNow/ITSM environments is strongly desirable, together with the ability to manage flexible resource demand on short planning cycles. ITIL/service-management credentials and aerospace/Airbus experience would be advantageous.

Important: Bid-Stage Opportunity

This role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.