SAP Hypercare Specialist – PP/MM/QM Onsite 24x7 Support

Akkodis; Broughton; On-site; GBP 92,000 - 101,000; Full time

Job summary

Akkodis is seeking a Representative Hypercare Specialist to deliver SAP S/4HANA Level 1 support on-site in Broughton, North Wales. The role focuses on shop-floor manufacturing, supply chain, and quality processes with a strong emphasis on user support and incident triage.

Candidates should have SAP S/4HANA PP/Manufacturing and/or MM/QM experience, be comfortable with on-site floorwalking, and operate in shift-based Hypercare environments. Airbus experience is advantageous.

Qualifications

• SAP S/4HANA experience in PP/Manufacturing and MM/QM.
• Strong on-site floorwalking and user support skills.
• Experience with incident triage and ServiceNow ticketing.
• Willingness to work in shift-based/24x7 Hypercare environments.
• Aerospace/Airbus experience is advantageous.

Responsibilities

• Provide SAP Hypercare level 1 support aligned to shop-floor processes.
• Triage issues, clarify requirements and escalate when needed.
• Support 24x7 operations and on-site delivery with the Akkodis team.
• Collaborate with client stakeholders during bid and delivery.

Skills

SAP S/4HANA

Hypercare/Level 1 Support

ServiceNow

Incident triage

On-site support

Job description

Akkodis is seeking a Representative Hypercare Specialist to deliver SAP S/4HANA Level 1 support on-site in Broughton, North Wales. The role focuses on shop-floor manufacturing, supply chain, and quality processes with a strong emphasis on user support and incident triage.

Candidates should have SAP S/4HANA PP/Manufacturing and/or MM/QM experience, be comfortable with on-site floorwalking, and operate in shift-based Hypercare environments. Airbus experience is advantageous.