SAP Hypercare Support Specialist PP, MM, QM

Akkodis; Bretton; On-site; GBP 60,000 - 85,000; Full time

Job summary

Akkodis seeks an SAP-certified Hypercare / Level 1 Support Specialist for on-site duties in Broughton, North Wales. The role focuses on SAP S/4HANA in PP/Manufacturing and/or MM/QM, with strong floor-walking and incident triage requirements.

Experience in on-site support, ServiceNow ticketing, and working within a 24x7 Hypercare setup is essential. Aerospace/Airbus exposure is advantageous and may influence bid delivery decisions.

Qualifications

• SAP S/4HANA functional experience in PP/Manufacturing and/or MM/QM.
• On-site floorwalking and user support in shift-based 24x7 Hypercare environments.

Responsibilities

• Provide Level 1 Hypercare support on site.
• Clarify issues and triage incidents.
• Create and escalate tickets using ServiceNow.

Skills

SAP S/4HANA

Hypercare

Level 1 Support

PP / Manufacturing

Tools

ServiceNow

Job description

Location: Broughton, North Wales (Onsite)

Representative Hypercare Specialist
SAP-certified Hypercare / Level 1 Support Specialist with demonstrable SAP S/4HANA functional experience in PP / Manufacturing and/or MM / QM, aligned to shop-floor manufacturing, Supply Chain/Logistics and Quality processes. Strong experience of on-site floorwalking/user support, issue clarification, incident triage, ServiceNow ticket creation and escalation is required. Experience operating within shift-based/24x7 Hypercare environments and complex manufacturing is highly desirable; aerospace/Airbus experience is advantageous. Airbus has confirmed that Hypercare is Level 1, SAP-focused, requires on-site presence and expects coaches to clarify issues at the workplace before jointly raising tickets where escalation is required.

Important: Bid-Stage Opportunity

This role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.