Salesforce Business Analyst: CRM Transformation & Insights

CloudSmart Consulting Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

CloudSmart Consulting Ltd in the UK is seeking a Salesforce Business Analyst to survey and evaluate client processes, data needs, and administration, then design and implement the Salesforce CRM across the organisation. You will report on findings, present solutions to stakeholders, and help translate CRM strategy into practical system design and governance that supports the business plan and KPIs.

This role suits someone with a passion for management consultancy and improving business processes

Qualifications

• Experience as a business analyst or consultant in Salesforce projects.
• Strong stakeholder management and ability to translate business needs into system requirements.
• Knowledge of CRM concepts and data modelling is a plus.

Responsibilities

• Survey and evaluate customers’ business processes, administration, and data needs.
• Design and implement Salesforce CRM across the organisation.
• Report findings and present solutions to customers and stakeholders.

Job description

CloudSmart Consulting Ltd in the UK is seeking a Salesforce Business Analyst to survey and evaluate client processes, data needs, and administration, then design and implement the Salesforce CRM across the organisation. You will report on findings, present solutions to stakeholders, and help translate CRM strategy into practical system design and governance that supports the business plan and KPIs.

This role suits someone with a passion for management consultancy and improving business processes