Salesforce Business Analyst

CloudSmart Consulting Ltd; Greater London; Híbrido; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

CloudSmart Consulting Ltd in the UK is seeking a Salesforce Business Analyst to survey and evaluate client processes, data needs, and administration, then design and implement the Salesforce CRM across the organisation. You will report on findings, present solutions to stakeholders, and help translate CRM strategy into practical system design and governance that supports the business plan and KPIs.

This role suits someone with a passion for management consultancy and improving business processes

Qualificações

• Experience as a business analyst or consultant in Salesforce projects.
• Strong stakeholder management and ability to translate business needs into system requirements.
• Knowledge of CRM concepts and data modelling is a plus.

Responsabilidades

• Survey and evaluate customers’ business processes, administration, and data needs.
• Design and implement Salesforce CRM across the organisation.
• Report findings and present solutions to customers and stakeholders.

Descrição da oferta de emprego

We are looking for a n enthusiastic, ambitious and talented Salesforce Business Analyst to join our team. Y our job will be to survey and evaluate our customers’ business procedures, administration, and data needs. Then, you’ll work to design and implement the Salesforce customer relationship management (CRM) platform across the entire organisation. Your end goal is to utilise the cloud technology platform from Salesforce to effect change in every department that improves the client experience.

Communication and documentation is key and you will be required to report on your findings and present solutions that support the system design to customers and key stakeholders.

This role would suit someone with a passion for management consultancy who likes to improve business processes and enable the client to release the key performance indicators that are outlined in their business plan and CRM strategy.

CloudSmart Helps Transform Sales, Marketing and Customer Service Teams With The Power Of Salesforce.com