Salesforce Senior BA: CRM Transformation & Impact

Hydrogen Group; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Hydrogen Group is seeking a Senior Business Analyst to join its Technology & Transformation function. The role is based in London, Glasgow or Liverpool with hybrid working arrangements and involves leading CRM/Salesforce transformation initiatives.

You will partner with Product Owners, developers and senior stakeholders to shape technical solutions, support migrations, and drive delivery across the BA lifecycle.

Qualifications

• 4–6+ years of relevant experience as a BA or Senior BA.
• Experience with Salesforce or other enterprise CRM platforms.
• Exposure to FSC, Marketing Cloud or CRM migrations is desirable.
• Excellent stakeholder management and ability to influence decisions.

Responsibilities

• Lead complex business analysis across Salesforce and CRM transformation initiatives.
• Collaborate with Product Owners, Developers and senior stakeholders to shape technical solutions.
• Support Salesforce migrations, system enhancements, prototyping and delivery.
• Challenge requirements and translate business needs into practical solutions.
• Provide guidance to other Business Analysts and take a hands-on delivery role.

Skills

Senior Business Analyst

Stakeholder management

CRM

Salesforce

Tools

Salesforce

CRM platforms

Job description

Hydrogen Group is seeking a Senior Business Analyst to join its Technology & Transformation function. The role is based in London, Glasgow or Liverpool with hybrid working arrangements and involves leading CRM/Salesforce transformation initiatives.

You will partner with Product Owners, developers and senior stakeholders to shape technical solutions, support migrations, and drive delivery across the BA lifecycle.