Senior Salesforce Business Analyst — Drive Transformation in Finance

Experis Scotland; Glasgow; On-site; GBP 60,000 - 75,000; Full time

Job summary

Experis Scotland is seeking a Senior Salesforce Business Analyst to help shape and deliver strategic enhancements across our Salesforce CRM platform in a leading UK financial services setting. You will lead discovery sessions, translate business needs into user stories and work closely with Product Owners, Architects and Engineers to deliver tangible value while operating in an Agile delivery environment.

Strong collaboration with stakeholders at all levels and a track record of delivering CRM

Qualifications

• Proven experience gathering, analysing and documenting business and functional requirements.
• Strong Salesforce experience, ideally delivering CRM transformations and platform enhancements.
• Experience working within Agile product delivery environments.
• Excellent stakeholder engagement and workshop facilitation skills.
• Experience with Sales Cloud, Service Cloud and/or Experience Cloud.

Responsibilities

• Lead workshops, discovery sessions and requirements gathering activities with business stakeholders.
• Analyse complex business processes and identify opportunities for improvement through Salesforce capabilities.
• Translate business needs into clear, actionable and testable requirements.
• Define and document user stories, epics, functional requirements and acceptance criteria.
• Partner with Product, Engineering and Architecture teams to shape scalable Salesforce solutions.
• Develop current and future-state process maps and support wider transformation initiatives.
• Ensure business, customer and regulatory requirements are understood and represented throughout delivery.
• Support prioritisation decisions by balancing business value, risk and technical dependencies.
• Act as the key link between business and technology teams.
• Drive continuous improvement across systems, processes and ways of working.
• Significant experience as a Business Analyst within complex technology delivery environments.
• Experience with Sales Cloud, Service Cloud and/or Experience Cloud.

Skills

Salesforce

Business Analysis

Stakeholder engagement

Agile

Requirements gathering

Workshop facilitation

Problem solving

Tools

Sales Cloud

Service Cloud

Experience Cloud

Job description

Experis Scotland is seeking a Senior Salesforce Business Analyst to help shape and deliver strategic enhancements across our Salesforce CRM platform in a leading UK financial services setting. You will lead discovery sessions, translate business needs into user stories and work closely with Product Owners, Architects and Engineers to deliver tangible value while operating in an Agile delivery environment.

Strong collaboration with stakeholders at all levels and a track record of delivering CRM