Salesforce Business Analyst

Synapri; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Opportunity for large-scale projects

Job summary

A leading Salesforce consultancy in West London is seeking a CRM Business Analyst to join their growing technology team. The successful candidate will have proven experience in CRM analysis, a strong understanding of Agile methodologies, and excellent stakeholder management skills. This hybrid role offers a competitive salary package between £70,000 and £80,000, along with the opportunity to work on large-scale Salesforce implementations in a specialist consultancy environment.

Qualifications

• Proven experience as a CRM Business Analyst for 4+ years.
• Strong consultancy experience in delivering CRM solutions.
• Excellent stakeholder management and communication skills.

Responsibilities

• Support testing cycles including regression and UAT testing.
• Work closely with Product Owners to shape the project backlog.
• Run refinement sessions with the development team.
• Produce documentation for sprint planning and delivery.

Skills

CRM Business Analysis

Agile methodologies

Stakeholder management

Consultancy experience

Job description

CRM Business Analyst required for a leading Salesforce partner on a full time permanent basis on a growing technology team. You will play a key role in driving customer engagement, streamlining operations, and supporting business growth.

The successful candidate will process strong consultancy experience and be responsible for gathering business requirements, translating them into technical specifications, and working closely with stakeholders, developers, and administrators to deliver scalable CRM solutions that improve customer experience.

What You’ll Be Doing

• Supporting testing cycles including regression and UAT testing.
• Working closely with Product Owners and stakeholders to shape and develop the project backlog.
• Running refinement sessions with the development team to break down Epics and user stories.
• Producing documentation to support sprint planning and delivery activities.

What They’re Looking For

• Proven experience as a CRM Business Analyst 4+ years.
• Strong understanding of Agile methodologies.
• Experience working on digital transformation projects.
• Excellent stakeholder management and communication skills.
• Strong consultancy experience supporting and delivering CRM solutions to enterprise customers.

What’s On Offer

• Competitive salary of £70,000-£80,000 (depending on experience).
• Hybrid working – 3 days per week in West London.
• Opportunity to work on large-scale, greenfield Salesforce implementations.
• Join a specialist consultancy with a strong reputation within a niche industry.

Hybrid | West London

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Analyst

Industries: Education, IT Services, and IT Consulting

If you are a London based CRM Business Analyst or an experienced Salesforce Business Analyst with a passion for delivering change then please apply now for immediate consideration and to understand more!

(Please note this role cannot provide visa sponsorship and is a London based position with non‑negotiable travel requirements).

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