Sales Team Lead

Mis-sold Expert; Manchester; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Competitive basic salary

Performance-based pay

Opportunity to build and develop a top

UK financial claims growth

Job summary

Mis-Sold Expert in Manchester is seeking a Sales Team Leader to drive a 6–8 person sales team. You will manage day-to-day performance, coach for results and run daily huddles with KPI monitoring.

The role emphasizes using AI-powered tools to support coaching, live call listening and on-the-job training to create a high-performing environment. You will lead performance conversations, analyse why numbers are where they are, and implement improvements.

Qualifications

• Experience leading a sales team in outbound or high-volume call centre environments.
• Strong ability to analyse KPIs, coach for improvement and drive performance.

Responsibilities

• Lead, motivate and develop a team of 6–8 Sales Agents.
• Monitor daily KPIs and drive overall team performance.
• Work with dialler and CRM to ensure activity and results stay aligned with targets.
• Utilise AI-powered tools to support coaching and decision-making.
• Provide regular 1-to-1 coaching and on-the-job training.
• Address underperformance with clear action plans and support.
• Ensure FCA compliance and CRM data accuracy.

Skills

Leadership

Coaching

KPI tracking

Call centre experience

AI tools familiarity

Communication

Performance management

Tools

Dialer software

CRM systems

AI-powered tools

Job description

Mis-Sold Car Finance Claims | Manchester

Are you a natural leader who knows how to get the best out of a sales team? Do you thrive in a fast-paced environment where performance, coaching and development go hand in hand? This could be the role for you.

Mis-Sold Expert is growing rapidly and we're looking for someone who can lead from the front, develop people and take real ownership of the performance of a team of around 6-8 Sales Agents.

The Role

As a Sales Team Leader, you'll be responsible for the day-to-day performance, motivation and development of your team. You'll know your numbers, understand where each member of your team is performing well and recognise quickly where additional support or coaching is needed.

From daily huddles and KPI monitoring to live call listening, 1-to-1 coaching and on-the-job training, you'll play a key role in creating a high-performing sales environment where people are supported to succeed.

Who We're Looking For

You’ll be confident managing different personalities, comfortable having performance conversations and genuinely passionate about helping people develop. Most importantly, you’ll understand that great leadership isn’t just about watching the numbers, it’s about understanding why those numbers are where they are and knowing how to help your team improve them.

• Previous experience leading a team within outbound sales, telesales or a high-volume call centre environment
• Strong experience working with dialler technology and managing sales performance through KPIs
• Experience working with AI models or AI-powered tools within a sales environment
• Confident, energetic and engaging leadership style
• Strong understanding of sales KPIs and performance management
• Naturally motivational with the ability to bring energy to a sales floor
• Confident having difficult conversations and addressing underperformance when needed
• Strong communication and people-management skills
• Knowledge of car finance claims, claims management or financial services would be a bonus

What You'll Be Doing

• Leading, motivating and developing a team of approximately 6–8 Sales Agents
• Monitoring individual and team KPIs throughout the day and taking ownership of overall team performance
• Working within the dialler alongside your team, keeping a close eye on activity, productivity and results
• Using AI-powered tools and models to support sales performance, coaching and decision-making
• Listening to live and recorded calls to identify strengths and areas for improvement
• Delivering regular 1-to-1s, coaching sessions and on-the-job training
• Identifying underperformance early and putting clear actions and additional support in place
• Ensuring accurate CRM usage and high standards across the team
• Making sure FCA compliance guidelines and internal processes are followed on every call

Why Mis-Sold Expert?

• Competitive basic salary
• Performance-related earning potential
• The opportunity to build and develop a high-performing sales team
• Be part of one of the biggest financial claims opportunities in the UK

If you're a strong sales leader who loves developing people, driving performance and creating a winning team environment, we want to hear from you.