Head of Contact Centre - Sales

Fintellect Recruitment; Manchester; Vor Ort; GBP 50.000 - 85.000; Vollzeit

Benefits dieser Stelle

Basic salary up to £49,900 with uncaps

Pension and life assurance

Healthcare and wellbeing support

Employee discounts

Cycle to Work scheme

Enhanced family-friendly policies

Annual leave and volunteer days

Career progression and leadership dev.

Zusammenfassung

Fintellect Recruitment is supporting a successful financial services client in Manchester to appoint an experienced Senior Sales Manager who will lead multiple sales teams within a fast-paced contact centre.

You will drive performance, coach managers, monitor KPIs, and partner with senior stakeholders to deliver ambitious targets, improve processes, and create a culture of accountability and excellent customer outcomes.

Qualifikationen

• Experience managing multiple sales teams in fast-paced environments.
• Track record of delivering against KPIs and driving revenue.
• Strong leadership and coaching skills.
• Commercial mindset with strong EQ.
• Experience analysing data to identify improvements.
• Excellent communication with stakeholders.
• Proactive, with passion for continuous improvement and customer outcomes.

Aufgaben

• Lead and inspire multiple sales teams to achieve and exceed targets.
• Monitor and report KPIs, using data to drive improvements.
• Coach and develop managers and staff to maximise engagement.
• Foster a high-performance culture focused on accountability and customer outcomes.
• Collaborate with senior stakeholders to support objectives and initiatives.
• Identify opportunities to improve sales processes and efficiencies.
• Contribute to business planning and continuous improvement at SLT level.

Kenntnisse

Sales team leadership

KPI management

Coaching and development

Commercial acumen

Performance analysis

Stakeholder management

Continuous improvement

Jobbeschreibung

About the Opportunity

My client is a successful and growing financial services organisation with a strong reputation for delivering outstanding customer experiences. They’re looking to appoint an experienced Senior Sales Manager to lead multiple high-performing sales teams within a fast-paced contact centre environment.

This is an excellent opportunity for an ambitious leader who enjoys developing people, driving commercial performance and influencing business-wide success.

The Role

As Senior Sales Manager, you’ll take ownership of performance across multiple sales teams, ensuring ambitious targets are achieved while creating a culture built around accountability, coaching and customer outcomes.

Working as part of the senior leadership team, you’ll play an active role in shaping operational strategy, supporting business growth and identifying opportunities to improve sales performance across the wider operation.

This is a hands-on leadership role that combines commercial focus with strong people management and continuous improvement.

Key Responsibilities

• Lead and inspire multiple sales teams to consistently achieve and exceed performance targets.
• Monitor, analyse and report on KPIs, using data to identify trends and drive improvements.
• Coach, mentor and develop managers and team members to maximise engagement and performance.
• Foster a high-performance culture centred on accountability, collaboration and customer excellence.
• Work closely with senior stakeholders across the business to support operational objectives and strategic initiatives.
• Identify opportunities to improve sales processes, efficiencies and overall customer outcomes.
• Contribute to business planning and continuous improvement as part of the senior leadership team.

About You

To be successful, you’ll have:

• Proven experience managing multiple sales teams within a fast-paced contact centre or similar sales environment.
• A strong track record of delivering against KPIs and driving commercial performance.
• Exceptional leadership and coaching skills, with experience developing high-performing managers and teams.
• A commercially focused mindset, balanced with excellent emotional intelligence and people skills.
• Experience analysing performance data and implementing effective improvement plans.
• Strong communication and stakeholder management abilities.
• A proactive approach with a passion for continuous improvement and delivering exceptional customer outcomes.

What’s on Offer

In return, my client offers:

• Basic salary of up to £49,900 with uncapped commission (OTE £85,000+)
• Pension, life assurance and income protection
• Healthcare and wellbeing support
• Employee discounts and lifestyle benefits
• Cycle to Work scheme
• Enhanced family-friendly policies
• Additional annual leave and volunteer days
• A supportive, collaborative culture with genuine opportunities for career progression and leadership development.