Sales Support Specialist - Hybrid Admin & CRM

Phoenix Software; Tipner; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Phoenix Software in Portsmouth is seeking a proactive Sales Support person to assist Account Managers and keep the sales process smooth from order to delivery. You'll raise sales orders, liaise with customers and suppliers, update the CRM, and provide cover for the Sales Admin team.

The role requires prior administrative experience, strong Microsoft Word, Excel, Outlook and Teams skills, excellent communication and organisational abilities, and the capacity to prioritise work under pressure

Qualifications

• Prior experience in an administrative role.
• Strong knowledge of Microsoft Word, Excel, Outlook and Teams.
• Excellent communication and organisational skills.
• Ability to prioritise work under pressure and meet deadlines.
• Commitment to see a task through to a successful conclusion.

Responsibilities

• Raising sales orders using the company sales tool while following ISO guidelines.
• Liaising with customers and suppliers by phone, Teams and email, confirming software prices and latest deals.
• Checking confirmation orders and ensuring compliance with the sales process.
• Updating purchases/quotes on the sales system accurately and within timelines.
• Using the internal CRM system to create deal registrations and update opportunities.
• Providing cover for Account Managers and other Sales Admin team members.
• Assisting in managing client relationships to secure and retain business for the Sales Account Managers.

Skills

Administrative experience

Excellent communication

Organised

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Phoenix Software in Portsmouth is seeking a proactive Sales Support person to assist Account Managers and keep the sales process smooth from order to delivery. You'll raise sales orders, liaise with customers and suppliers, update the CRM, and provide cover for the Sales Admin team.

The role requires prior administrative experience, strong Microsoft Word, Excel, Outlook and Teams skills, excellent communication and organisational abilities, and the capacity to prioritise work under pressure