Hybrid Sales Operations & Revenue Support Specialist

Alexander Mae HR Ltd; Gloucester; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Private healthcare

Travel insurance

Income protection

Life cover 4x salary

Pension scheme

Employee assistance programme

EV / Cycle to Work

Employee discounts

Free parking

Job summary

Alexander Mae HR Ltd in North Bristol (Filton) is hiring a Sales Administrator to join the busy Sales Operations team. The role supports the sales function, processes quotes, orders, renewals and changes, and ensures smooth deal progression within a hybrid working model (3 days in the office).

The successful candidate will be highly organized with excellent admin and communication skills, comfortable coordinating with Sales, Marketing, Finance and Partners, and using tools like Excel,

Qualifications

• Previous experience within sales support, sales administration or customer service.
• Experience working in CCaaS/Contact Centre/SaaS environments is highly desirable.
• Exposure to Sales Operations or Revenue operations would be advantageous.
• Excellent administrative, organisational and prioritisation skills.
• Strong communication skills with confidence working across multiple teams.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.
• The ability to remain calm and organised within a fast-moving environment.
• A proactive, solution-focused and commercially aware mindset.
• Experience of AWS Marketplace, CPPO and Funding processes would be helpful
• Previous experience of using Government Framework Portals such as G-Cloud/NS3 would be useful
• Experience of working with Hubspot, Netsuite and Zendesk is beneficial
• Experience of using Power BI for MI reporting and report building would also be advantageous
• Experience within SaaS, technology or fast-paced commercial environments would be advantageous, alongside exposure to systems such as HubSpot, NetSuite or Zendesk.

Responsibilities

• Prepare and issue quotes, orders, renewals and change requests.
• Support sales teams to ensure deals progress smoothly and efficiently.
• Ensure pricing, approvals and operational processes compliance.
• Identify and resolve issues that may impact revenue recognition.
• Prioritise incoming requests per SLA requirements.
• Communicate progress and timelines with internal stakeholders.
• Balance urgent requests with ongoing operational priorities.
• Support Sales, Marketing, Client Management and Solutions teams.
• Work closely with Finance and Project teams for handovers.
• Assist with billing reviews, invoicing and contracts.
• Build strong relationships with external partners and vendors.
• Coordinate pricing, renewals, reporting and partner-related processes.
• Maintain accurate records across CRM and pricing docs.
• Update pricing documentation and sales collateral.
• Support process improvements across the Sales Operations function.

Skills

Sales support

Administrative skills

Excel

PowerPoint

Word

Communication skills

Multitasking

SaaS experience

Cross-functional collaboration

Tools

HubSpot

Netsuite

Zendesk

Power BI

Job description

Alexander Mae HR Ltd in North Bristol (Filton) is hiring a Sales Administrator to join the busy Sales Operations team. The role supports the sales function, processes quotes, orders, renewals and changes, and ensures smooth deal progression within a hybrid working model (3 days in the office).

The successful candidate will be highly organized with excellent admin and communication skills, comfortable coordinating with Sales, Marketing, Finance and Partners, and using tools like Excel,