Sales Support

Phoenix Software; Portsmouth; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Phoenix Software is recruiting a Sales Support to join our Portsmouth-based team on a hybrid basis (2-3 days in the office). You will raise sales orders, liaise with customers and suppliers, and support Account Managers with sales activities.

The role requires strong administrative skills, proficiency in Word, Excel, Outlook and Teams, and the ability to manage deadlines and priorities with initiative. BPSS checks apply as part of our recruitment process.

Qualifications

• Prior experience in an administrative role.
• Good knowledge of Microsoft Word, Excel, Outlook and Teams.
• Excellent communication and organisation skills.
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met.
• Commitment to see a job through to a successful conclusion.

Responsibilities

• Raising sales orders utilising company sales tool while following process and ISO guidelines.
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines.
• Utilising of our internal CRM system – duties would include creating deal registrations and updating opportunities where required.
• Provide cover for Account Managers and other Sales Admin Team members.
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Communication skills

Organisational skills

Prioritisation under pressure

Initiative

Tools

CRM system

Job description

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now looking for a Sales Support to join one of our salesteams and provide assistance and support to the Account Managers.

What will you be doing?

• Raising sales orders utilising company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising of our internal CRM system – duties would include creating deal registrations and updating opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members.
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

• Prior experience in an administrative role
• Good knowledge of Microsoft Word, Excel, Outlook and Teams
• Excellent communication and organisation skills
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
• Commitment to see a job through to a successful conclusion

Practical stuff

Where is the role based?

This role is located at our Portsmouth office (Port Solent, PO6) on a hybrid basis (2-3 days per week in the office).

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process.

What are the benefits?

You can read about the benefits on offer here.

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.