Sales Support Administrator

Peaple Talent; Poole; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A fast-growing SaaS business in Poole is looking for a Sales Support Administrator / Account Manager to provide exceptional service and administrative support to the sales team. This full-time role involves managing client relationships, ensuring customer satisfaction, and supporting sales processes. The ideal candidate has previous experience in account management or sales support, strong organisational skills, and effective communication abilities. The position is hybrid, requiring 3 days in the office.

Qualifications

• Previous experience in sales support, account management, or customer service, preferably within SaaS or technology.
• Confident communicator, both written and verbal.
• Proven ability to manage multiple priorities and deadlines effectively.

Responsibilities

• Act as the first point of contact for customer queries.
• Support the sales team with administrative tasks including CRM updates and order processing.
• Manage and nurture client relationships to drive satisfaction and retention.

Skills

Sales support experience

Strong organisational skills

Effective communication

CRM system proficiency

Problem-solving mindset

Tools

Microsoft Office

CRM systems

Job description

Overview

Sales Support Administrator / Account Manager | Poole (Hybrid – 3 days in office) | £30,000 - £35,000 per annum | Permanent

Peaple Talent have partnered with a fast-growing SaaS business in Poole looking to recruit a Sales Support Administrator / Account Manager on a full-time permanent basis.

The Sales Support and Account Management function plays a pivotal role in enabling the business to grow and deliver exceptional service to clients. This includes providing high-quality administrative support to the sales team, managing day-to-day client relationships, and ensuring customers receive maximum value from the company’s software solutions.

The Sales Support Administrator / Account Manager will act as a key point of contact for clients, while also supporting internal teams with accurate reporting, pipeline management, and process improvements. The role requires excellent organisation, strong communication skills, and a proactive approach to building client satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for customer queries, providing timely and professional responses.
• Support the sales team with administrative tasks including CRM updates, order processing, and reporting.
• Manage and nurture client relationships to drive satisfaction, retention, and upsell opportunities.
• Coordinate and schedule client meetings, demos, and follow-up activities.
• Maintain accurate sales records, ensuring data integrity across systems.
• Collaborate closely with sales, marketing, and customer success teams to ensure a seamless client experience.
• Assist in preparing proposals, presentations, and client-facing documentation.
• Monitor and report on account activity, providing insights to sales leadership.
• Identify opportunities for process improvement within the sales support function.
• Support the onboarding of new clients, ensuring they have the tools and resources to succeed.

Key Experience Required

• Previous experience in a sales support, account management, or customer service role (preferably within SaaS or technology).
• Strong organisational skills with excellent attention to detail and accuracy.
• Confident communicator, both written and verbal, with the ability to build relationships at all levels.
• Experience working with CRM systems and Microsoft Office (Excel, PowerPoint, Word).
• Proven ability to manage multiple priorities and deadlines effectively.
• A proactive, problem-solving mindset with a strong focus on customer satisfaction.
• Experience supporting or managing B2B client accounts is desirable.
• An understanding of SaaS business models and recurring revenue would be advantageous.

If you are interested in this position, please apply with an up-to-date copy of your CV.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Technology, Information and Media

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