Hybrid Sales Operations Administrator SaaS Support

Alexander Mae HR Ltd; Bristol; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Private healthcare

Worldwide travel insurance

Income protection scheme

Life assurance (4x salary)

Pension scheme

Employee assistance programme

EV and Cycle to Work schemes

Employee discounts

Free parking

Job summary

Alexander Mae HR Ltd in Bristol is seeking a Sales Administrator to join its busy Sales Operations team in North Bristol. The role is hybrid, with three days in the office and responsible for supporting a large sales function within a fast-growing technology business.

You will handle quotes, orders, renewals and changes, coordinate with sales, finance and project teams, and help with billing, pricing and data management.

Qualifications

• Experience in sales support, sales administration or customer service.
• Experience in CCaaS/Contact Centre/SaaS environments is desirable.
• Strong administrative, organisational and prioritisation skills.
• Excellent communication across multiple teams.
• Advanced MS Office, especially Excel, Word and PowerPoint.

Responsibilities

• Preparing and issuing quotes, sales orders, renewals and change requests.
• Supporting sales teams to ensure deals progress smoothly and efficiently.
• Ensuring compliance with pricing, approval and operational processes.
• Identifying and resolving issues that may impact revenue recognition.
• Managing and prioritising incoming requests in line with SLA requirements.
• Communicating effectively with internal stakeholders on progress and timelines.
• Balancing urgent requests alongside ongoing operational priorities.
• Supporting Sales, Marketing, Client Management and Solutions teams.
• Working closely with Finance and Project teams to ensure accurate handovers.
• Assisting with billing reviews, invoicing and contract administration.
• Building strong relationships with external partners and vendors.
• Coordinating pricing, renewals, reporting and partner-related processes.
• Maintaining accurate records across CRM and operational systems.
• Updating pricing documentation and sales collateral.
• Supporting process improvements across the Sales Operations function.

Skills

Sales support

Customer service

CCaaS exposure

Stakeholder management

Tools

HubSpot

Netsuite

Zendesk

Power BI

Job description

Alexander Mae HR Ltd in Bristol is seeking a Sales Administrator to join its busy Sales Operations team in North Bristol. The role is hybrid, with three days in the office and responsible for supporting a large sales function within a fast-growing technology business.

You will handle quotes, orders, renewals and changes, coordinate with sales, finance and project teams, and help with billing, pricing and data management.