Sales Support

Phoenix Software; Tipner; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Phoenix Software in Portsmouth is seeking a proactive Sales Support person to assist Account Managers and keep the sales process smooth from order to delivery. You'll raise sales orders, liaise with customers and suppliers, update the CRM, and provide cover for the Sales Admin team.

The role requires prior administrative experience, strong Microsoft Word, Excel, Outlook and Teams skills, excellent communication and organisational abilities, and the capacity to prioritise work under pressure

Qualifications

• Prior experience in an administrative role.
• Strong knowledge of Microsoft Word, Excel, Outlook and Teams.
• Excellent communication and organisational skills.
• Ability to prioritise work under pressure and meet deadlines.
• Commitment to see a task through to a successful conclusion.

Responsibilities

• Raising sales orders using the company sales tool while following ISO guidelines.
• Liaising with customers and suppliers by phone, Teams and email, confirming software prices and latest deals.
• Checking confirmation orders and ensuring compliance with the sales process.
• Updating purchases/quotes on the sales system accurately and within timelines.
• Using the internal CRM system to create deal registrations and update opportunities.
• Providing cover for Account Managers and other Sales Admin team members.
• Assisting in managing client relationships to secure and retain business for the Sales Account Managers.

Skills

Administrative experience

Excellent communication

Organised

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

We are now looking for a Sales Support to join one of our sales teams and provide assistance and support to the Account Managers.

• Raising sales orders utilising company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising of our internal CRM system - duties would include creating deal registrations and updating opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members.
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read

What are we looking for?

• Prior experience in an administrative role
• Good knowledge of Microsoft Word, Excel, Outlook and Teams
• Excellent communication and organisation skillsAbility to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
• Commitment to see a job through to a successful conclusion

At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do., This role is located at our Portsmouth office (Port Solent, PO6) on a hybrid basis (2-3 days per week in the office).

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process.

What are the benefits? You can read about the benefits on offer

• Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far? If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though - research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.