Sales Support Specialist

Shotton Mill Limited; Ewloe; On-site; GBP 25,000 - 38,000; Full time

Job summary

Shotton Mill Limited in Deeside, North Wales, is seeking a Sales Support Specialist to join the Commercial Team. You will coordinate order management, customer communication, reporting, and cross-functional collaboration across Sales, Planning, Logistics, Production and Customer Service to ensure smooth order execution.

The ideal candidate will be highly organized, analytical, proactive, with excellent follow-up skills and strong Excel abilities.

Qualifications

• Experience with SAP ERP (SD module preferred).
• Advanced knowledge of Microsoft Excel.
• Excellent cross-department communication.
• Strong organizational and follow-up skills.

Responsibilities

• Manage the entire customer order process from entry to delivery.
• Enter orders in SAP accurately and maintain data.
• Monitor order progress and escalate delays.
• Collaborate with Sales, Planning, Logistics, Production and Customer Service.
• Record complaints and follow up actions in SAP until closure.
• Provide regular order status updates and reports.
• Assist in forecasting, analysis and commercial reporting.
• Support exhibitions, customer visits and events.
• Maintain commercial master data and drive process improvements.

Skills

Organizational skills

Analytical thinking

Communication

Attention to detail

Multitasking

Proactive mindset

Tools

SAP ERP

Microsoft Excel

Job description

An opportunity exists to join Eren Shotton Mill's Commercial Team as a Sales Support Specialist.

You will be a key member of our growing commercial organization, supporting the Sales Team by coordinating order management, customer communication, reporting, and cross-functional collaboration. You will work closely with Sales, Planning, Logistics, Production, and Customer Service to ensure the smooth execution of customer orders and provide accurate commercial support.

You will be a highly organized, analytical, and proactive professional with excellent follow-up skills. You will enjoy working in a fast-paced environment where attention to detail and effective communication are essential.

This position is located in Deeside, Flintshire, North Wales.

You will be involved in:

• Managing the entire customer order process from order entry through to delivery.
• Entering customer orders accurately into SAP and maintaining up-to-date order information.
• Monitoring order progress daily, identifying potential delays, and escalating issues to the relevant departments.
• Working closely with Sales, Planning, Logistics, Production and Customer Service to ensure smooth coordination across the supply chain.
• Recording customer complaints, claims and feedback within SAP, following up corrective actions until closure.
• Providing continuous order status updates and ensuring full visibility for the Sales Team.
• Preparing weekly, monthly and periodic sales, shipment, customer and performance reports.
• Supporting forecasting, sales analysis and commercial reporting through data collection and analysis.
• Assisting in the preparation and organization of exhibitions, trade fairs, customer visits and commercial events.
• Maintaining accurate commercial master data and supporting continuous process improvements.

Professional Requirements

• Excellent organizational and follow-up skills.
• Strong analytical thinking and problem-solving abilities.
• Experience working with SAP ERP (SD module experience is preferred).
• Advanced knowledge of Microsoft Excel and MS Office applications.
• Excellent communication skills with the ability to work across multiple departments.
• Ability to manage multiple priorities while working under pressure.
• Strong attention to detail and a high level of accuracy.
• A proactive, self-motivated and solution-oriented mindset.